Helpdesk Supervisor

Bouygues Energies & Services currently has an exciting opportunity for a full-time Helpdesk Supervisor (Nights) to join our Facilities Management team at West Middlesex University Hospital in Isleworth. **This is a permanent position working nights 40 hours per week from 21:00 to 05:00, Monday to Friday.**

**The role**:

- Reporting to the Service Manager
- To provide an on-site effective and professional help desk service to West Middlesex University Hospital.
- Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end-user/customers.
- Monitor call activity and produce call volume reports
- Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover.
- Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
- Working nights 40 hours per week from 21:00 to 05:00, Monday to Friday

**The person**:

- Experience in a FM environment in a similar role is essential
- Must have excellent customer service, communication and organisational skills together with a flexible approach
- Must have experience of leading and supervising a team and a good understanding of Health & Safety procedures
- Must be proficient in Microsoft and have an excellent telephone manner, previous experience of Maximo or another CAFM system would be a plus

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.