Field Collections Agent

2 weeks ago

Edinburgh, United Kingdom Orbit Credit Services Full time

**Field Collections Agent**

**Start date 12th January 2026**

**Location**: Within a 90-minute travel radius of your home (applicants must reside within Edinburgh)

**Salary**: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 **Earnings Potential**: Up to £35,765 per year (inclusive of car allowance) **Hours**: Flexible, 40 hours per week (including peak shifts) **No Warrant Work Involved**

**Do you**:

- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

**About the Role**

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

**Your key responsibilities**:

- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time

**Working Hours**

We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

- **40 hours per week required,** operating hours are Monday-Friday visiting between 8am-8pmSaturday 9am-1pm
- **10 of your 40 hours must be worked during prime hours.**Prime hours are 4pm -8pm Monday and Saturday 9am-1pm.

**Benefits**

- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200-£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme

**Requirements**:

- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently

Pay: £27,965.00 - £35,765.00 per year
- Job Ref: CCAFLD_

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