IT Infrastructure Team Lead

**IT Infrastructure Team Lead**
We are seeking an experienced **IT Infrastructure Team Lead** to join a dynamic and talented IT department committed to supporting groundbreaking research and innovation. You’ll contribute to delivering robust technical solutions that empower researchers, businesses, and governments to address complex challenges.

As part of a collaborative, cross-functional team, you’ll work closely with fellow IT managers to shape and implement forward-thinking strategies, policies, and procedures that enhance service delivery. A strong technical foundation in infrastructure management, particularly with automation tooling and modern infrastructure practices, is essential.

You’ll lead a multidisciplinary team across multiple sites, ensuring the provision of a stable, high-performing, and resilient computing environment. Your leadership will help drive continuous improvement, foster a positive team culture, and ensure alignment with strategic goals.

If you’re looking to step into or grow within a leadership role, we offer a supportive environment to help you build on your management capabilities while remaining technically hands-on.

Key Responsibilities:

- Provide day-to-day operational management of the IT Infrastructure team
- Monitor and report on service requirements and contribute to the ongoing development of infrastructure
- Ensure the delivery of a resilient, recoverable, and high-performing infrastructure using industry best practices
- Document, audit, and continuously improve all team processes
- Contribute to the implementation of the organisation’s IT strategic vision
- Ensure all infrastructure is designed with security in mind
- Build and manage relationships with vendors and service providers
- Coordinate and deliver cross-functional initiatives and projects

What We’re Looking For:

- Solid technical background in infrastructure support, with the ability to operate in a hands-on capacity
- Proven leadership skills and experience managing change
- Experience supporting infrastructure in a multi-site, SME environment
- Demonstrated ability to manage and deliver technical projects (e.g. rollouts, upgrades, migrations)
- Familiarity with a broad range of IT infrastructure hardware and technologies: Microsoft M365, Active Directory, Azure, VMware, storage and backup systems, and both Windows Server and Linux operating systems
- Strong networking skills including firewalls, TCP/IP, subnetting, routing/switching
- Experience with automation tools (e.g. Ansible, Puppet, Chef)
- Exposure to AWS and block storage is a plus
- Critical thinker able to evaluate and adapt systems and procedures effectively
- Strong communication skills, with the ability to explain complex ideas simply and clearly
- Excellent interpersonal skills, including active listening and effective questioning
- Commitment to values such as excellence, integrity, and collaboration

Why Join Us?

You’ll be part of a leading, independent, not-for-profit organisation dedicated to impactful research and innovation. Your work will contribute to long-term progress in environmental science and sustainability, supported by a collaborative, purpose-driven workplace.

What We Offer:

- 27 days annual leave (rising to 29 after 5 years’ service), plus 3 days for Christmas closure
- 10% employer pension contribution
- Flexible and hybrid working arrangements (role dependent)
- Peer recognition and reward scheme
- Discounts on dental insurance, gym memberships, and retail offers
- Enhanced maternity and paternity leave
- 24/7 support for mental, physical, social, and financial wellbeing

Pay: £45,000.00-£50,000.00 per year

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: IT Infra Bangor