Quality Business Partner

2 weeks ago

Wirral, United Kingdom Cera Care Full time

**Position**: Quality Business Partner

**Reporting to**: Head of Quality

**Contract type**: Full Time, Permanent

**About Cera**

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

**About you**:
We are looking for an experienced, hard working Quality Business Partner who has proven experience in the Social Care sector, and is passionate about delivering high quality care to our clients. You'll be a strong leader with extensive experience within the care sector managing regulatory compliance within a similar role. It's important to have a track record of improving both the quality of service provided and regulatory ratings using key metrics and systems to have an oversight and governance of your portfolio to increase performance alongside supporting within regulatory inspections.

**Responsibilities**:

- Review risks, providing intervention and reporting (i.e. Special Measures)
- Analysis of key metrics to review themes, trends and set actions
- Standardise ways of working through sharing best practice, adopting new processes and upskilling new & existing branch staff
- Completing internal audits and setting & reviewing action plans
- Have effective oversight of all aspects of quality within the region.
- Effective management of Service Improvement Officer
- Strong collaboration with Regional Director, Area Managers and branch teams
- Drive the Quality Agenda set by the Head of Quality across the region
- Delivery of quality training (i.e. Care plan & risk assessment, MCA, safeguarding)
- Lead on the review of Report of Actions

**Requirements**:

- 2 Years experience in a similar role as well as experience running a regulated service
- RQF level 5 in Leadership within Health & Social Care desirable
- Registered with the SSSC (Scotland applicants), we'll help you do this
- Registered with the SCW (Wales applicants), we'll help you do this
- Car driver with full UK driving licence and access to own vehicle
- Expectation of travelling and overnight stays

**We will offer you**:

- NVQ and in-house Training and development for your role and future Career with us
- We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
- Employee Assistance Programme
- Mobile phone and other required tech
- Company pension scheme
- 25 days holiday entitlement + your birthday off on top of bank holidays
- Paid DBS/PVG
- Paid SSSC registration and qualifications
- Paid SCW registration and qualifications
- Mileage Allowance
- Free uniform
- Service and recognition rewards

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