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Taxi Office Telephonist/controller

2 weeks ago

Torquay, United Kingdom Price First Taxis Ltd Full time

**Position**: Telephonist/Controller - Part-time
**Company**: Price First Taxis Ltd
**Contact**: 01803 322 322
**Location**: Torquay TQ13NT

**Hours: 32-40** Hours a week
**Availability**: Days, evenings, weekends; Flexible availability required

**About Price First Taxis Ltd**:Price First Taxis Ltd is the leading taxi service in Torbay known for its exceptional customer service, reliability, and commitment to a personal touch. As a 24/7 company, we are dedicated to providing top-notch service to our customers. We are currently seeking a polite, confident, and customer-focused individual to join our team.

In this role, you will start as a Telephonist and have the opportunity to advance to a Controller role with a higher pay rate after training. The job involves various tasks aimed at ensuring smooth operations and excellent customer satisfaction.

**Telephonist Responsibilities**:

- Answer incoming calls and assist customers with their inquiries
- Greet and assist customers in person at the office
- Manage bookings, enter them into the computer system, and coordinate with drivers
- Organize cover for busy periods and manage driver documents
- Maintain confidentiality of sensitive information and paperwork

**Controller Responsibilities (After Training)**:

- Analyze pre-booked jobs and allocate them to appropriate drivers
- Plan and organize driver schedules to honor customer bookings
- Exercise problem-solving skills and effective organization to optimize operations
- Maintain a high level of service quality and customer satisfaction

**Requirements**:

- Polite, confident, and customer-focused attitude
- Experience in telesales, administration, logistics, or reception roles is beneficial
- Ability to work in a fast-paced environment, handling a high volume of calls
- Preferred flexibility in working days, evenings, weekends, and covering holidays/sickness
- Computer literate with reasonable spelling ability
- Good problem-solving and organizational skills

**Company Accolades**:

- Best rated taxi company in the bay on Google Reviews
- Best rated taxi app in the bay on Google Play Store
- Best rated taxi app in the bay on Apple App Store
- Most Trusted Taxi Company in Devon - SME Award 2021 & 2022

**Job Types**: Full-time, Permanent

**Salary**: £10.50-£12.40 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Referral programme
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus

Application question(s):

- What times/days are you unable to work?

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person