Operations Coordinator

We are a leading provider of life support and other training programmes to the healthcare sector across the UK. We are looking for an individual to support the day-to-day services at our new facility in Dudley. This post will work in co-ordination and support from the head office in London.

You will get on the job training and mentorship, the opportunity to gain and grow across the various functions.

This will include (and is not limited to):

- Work collaboratively within own team and externally in delivering the wider business development strategy
- Ensure enquiries are received and managed to a high standard
- Enhance the efficiency and quality of support and service provision by role modelling; working autonomously and within the team
- Ensure adequate secretarial support for the Executive Chairman, Chief Executive Officer & Board of Directors**.**:

- Support the wider team to undertake operational responsibility for preparing key aspects of bids and tenders as required by the Chief Executive Officer

**Duties and responsibilities**

**Administration**
- Manage and prioritise administration workload and deliver on agreed administration targets and objectives with support and supervision
- Adhere to organisational administration processes to support the effective delivery of a high level of service delivery
- Receive and manage enquiries in writing, on the telephone and in person to a high standard
- Enhance the efficiency and quality of support and service provision by working autonomously and within the team
- Secretarial support for the Executive Chairman, Chief Executive Officer & Board of Directors

**Business Development**
- Support the Business Development & Support Services Manager with implementing new marketing strategies and projects
- Support the Business Development & Support Services Manager with tender processes for both new and current clients.
- Be aware and mindful of competitors and new channels of selling / opportunities
- Support the maintenance and updating of the Company’s website and social media platforms
- Support the development of marketing material as directed by the Business Development and Support Service Manager
- Support the Company with the implementation of new services, products and verticals
- Work collaboratively within own team and externally in delivering the wider business development strategy

**Operations/Logistics**
- Planning and implementation of equipment movement
- Organise and maintain an accurate database of instructor allocations
- Utilise the organisations Training Management System to record and support the operations/logistics function; resource management, scheduling, reporting, and forecasting

**Self-management**
- Manage and prioritise workload and deliver on agreed targets and objectives
- Be pleasant and courteous at all times whilst maintaining the core values
- To represent the company professionally at all times
- Have a flexible approach to working patterns

**Other**
- Be willing to work flexibly including weekends
- Be prepared to attend meetings and training outside of normal hours.
- Be prepared to travel in undertaking role
- _To be aware of and adhere to:_
- All company policies and procedures
- _Section 7 and 8 of the Health and Safety at Work Act_
- _GDPR (2019)_
- _Other relevant legislation and agreed practice/policy_

The Company has an Equal Opportunities Policy and specific regard should be taken of its content in relation to the treatment of employees or potential employees.

We offer a salary sacrifice pension scheme, occupational sick scheme, critical illness cover, death in service benefit, 28 days annual leave plus bank holidays, professional development opportunities and access to our Employee Managed Incentive share scheme.

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Sick pay
- Transport links

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

**Experience**:

- Administration: 2 years (required)

description.

Pay: From £25,643.00 per year

**Benefits**:

- Employee discount
- Life insurance
- Referral programme

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- System administration: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person