Claims Handler

2 weeks ago

Wakefield, United Kingdom Innovation Group Full time

**Job Purpose**

This position will be responsible for managing Buildings & Contents claims within defined delegated authority limits and processes as a desk based role requirement will be to intelligently triage, validate, schedule scope of works, negotiate settlement ofbuilding and contents claims and oversee repair phase of domestic and commercial claims with the support of our Field CM’s (Field Contract Mangers).

This role is fast paced and you will support the wider physical and virtual teams to ensure the department delivers the required service levels, technical standards and customer experience.

You will assist the CPM/Ops Manager to ensure that work is correctly allocated and completed within service levels across our desk teams and contractor networks. You will also assist in the coaching and mentoring less experienced colleagues, helping themachieve increased knowledge. The role will also require you to review current processes in order to create efficiencies as part of wider projects in line with Lean/Six Sigma methodologies.

**Key Responsibilities**
- Liaise with internal and external customers / stakeholders to ensure the technical strategy is delivered
- Virtual desktop assessments and scope building with our philosophies and repairs strategy
- Identification of Fraud and Recoveries
- Cash Settlement of claims and support network contractors on building repairs
- Ensure H&S and CDM obligations are met by all parties
- Provide support to colleagues, helping them develop technically and deliver the required performance standards
- Support the delivery of cost control initiatives, whilst maximising customer retention
- Manage and report on claims during its various phases
- Assist the internal QA team to deliver our quality requirements. Conduct contractor virtual audits both Cost and H&S documentation, (suitability, competence etc)
- Ensure the claims management system is accurate and kept updated as this drives our client’s MI requirements
- Ensure adherence to client's philosophy, standards and service levels.
- Monitor KPIs and intervene when we are not on track, showing accountability for performance whilst collaborating with your team in order to achieve targets

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