Claims Handler

Who We Are

At Paddl our mission is to simplify the reinstatement of properties after damage. As an FCA regulated Loss Assessors, we work for our clients to provide an exemplary claims management and property reinstatement service. When your property has been damaged, we take the stress out of the claims process, from mitigation and assessment of damage, to managing the claims process and professionally reinstating your property.

The Role

We are seeking a highly motivated and exceptionally diligent Claims Handler to provide critical administrative and technical support to our Loss Assessors and Adjusters. This is a desk-based, pivotal support role requiring a strong understanding of the building insurance claims life cycle. The ideal candidate will be organised, IT-literate, and comfortable being the central administrative hub for complex claims.

This role will require working from home with occasional travel required for team meet ups or on site support. Ideally you will be based in Yorkshire to build a rapport with our core team.

What You'll Do

The Claims Handler will be responsible for ensuring the smooth and efficient progression of claims through our internal systems, including:

• Claims System Management: Accurately and promptly uploading new claims and related documentation into the company management system.
• Scheduling and Logistics: Proactively booking accommodation and managing the diaries for Loss Assessors and Adjusters, including scheduling critical client and stakeholder meetings.
• Administrative Support: Providing comprehensive administrative support to the claims team, maintaining high levels of accuracy and organisation across all claim files.
• Raising claims that require low-touch site visits.
• Claims Guidance: Offering internal guidance on policy wording and claims procedures to the assessment team, drawing on relevant industry experience.
• Documentation Control: Ensuring all necessary compliance documents (e.g., contractor certifications, insurance details, client correspondence) are recorded and maintained.
• Compliance & Project Support: Assisting with FCA compliance reporting tasks and providing support for ad hoc special projects as directed by the management team.

What We're Looking For

The ideal candidate will:

• Building Insurance Claims Experience
• Insurance Sector Background: Demonstrable experience working within an insurer, a loss adjusting firm, or another regulated loss assessing practice.
• Insurance Process Knowledge: In-depth understanding of the UK insurance process, terminology, and policy life cycle.
• IT Savvy: with an eye for detail.
• Team Support Ethic: Proven willingness and enthusiasm to support a field-based team, demonstrating flexibility and a proactive approach to problem-solving.

*The role will require a full DBS check prior to commencing the role

What's in it for You?

• Salary: £25,000 with the opportunity for additional variable income
• 30 days a year annual leave, inclusive of bank holidays
• Option childcare benefits - salary sacrifice scheme
• Statutory pension contributions
• A 40 hour working week Monday - Friday, the business is flexible to your needs and we support each other to enable the business needs
• Opportunities to grow and develop your skills in a growing business
• Remote working with some access to a shared office facility as required

Job Type: Full-time

Pay: £22,000.00-£26,000.00 per year

Benefits:

• Work from home

Experience:

• Property Insurance : 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: In person

Reference ID: Claims Handler