Customer Service Advisor
7 days ago
**Customer Service Advisor - Business Banking**
Location: Teviot House - Edinburgh Gyle
Start date: Various
Rate of pay: £10.63 per hour
Working Hours: 35 hours. Monday - Friday 7am - 8pm on a rotational basis - will also be required to work 1 in 4 Saturday's 9am - 2pm.
Length of contract: Minimum 6 months with good opportunity to be extended
Your role as a customer service advisor includes:
- Working in Business Banking Support Team - BBSC
- Dealing with a mixture of customer in and outbound calls.
- Being first point of contact for all business banking customer enquiries.
- Being responsible for dealing with a variety of calls (cancelled DD's, request for statements, internet banking queries) and seeing these through to resolution.
- Building relationships with customers.
- Administration work - Updating inhouse systems.
SKILLS REQUIRED:
- Excellent communication skills both verbal and written
- Ability to engage empathetically with customers
- Confident using a computer and updating systems
- Teamwork - looking to help colleagues around them
- Adaptable and able to flex to changes
WHAT'S IN IT FOR YOU?- Working as part of a diverse workforce that embraces individuality
- Being part of a team that helps Britain prosper
- Excellent paid training and on-going support
- Competitive rate of pay/pay progression after 6 months
- Monthly Pay
- Potential for extension or a permanent contract
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