Receptionist

**Job summary**

The position is paid at NHS Agenda for Change Band 2 - £22,383 per annum pro rata.

**Main duties of the job**

**Overview of your organisation**

Stag Medical Centre & Rose Court Surgery host a large team of both clinical and non-clinical staff. The practice offers agenda for change terms and conditions as well as the NHS pension scheme.
- **General Reception Duties**:_

¨ General office duties to include filing, photocopying, answering the telephone and dealing with general enquiries

¨ To receive and direct patients and visitors on arrival at the practice

¨ To make, amend and cancel clinical appointments for patients, both face to face and over the telephone using the practice computerised appointments system

¨ To record accurate messages, requests for home visits and prescriptions etc for and from all clinicians, ensuring appropriate and timely dissemination and ensure appropriate documentation of actions taken

¨ Accurate data entry and updating patient details (address, phone numbers etc) when informed of changes

¨ Responsibility for the day to day handling and recording of petty cash received from patients

¨ To be responsible for the unlocking of cupboards, drawers etc. at the beginning of the day and locking away items in cupboards, drawers etc. at the end of each day following the practice security procedures

¨ Registration of new patients including temporary patients and immediate and necessary patients. Along with the administration surrounding temporary resident forms

¨ Registering patients on the appropriate online services platform

¨ It will also be a requirement to cover other administrative roles during staff annual leave/sickness which will include secretarial duties
- **Other Relevant Duties**:_

¨ To plan and organize own day to day work and to resolve straightforward job related tasks and minor problems

¨ Attendance at meetings as required

¨ To ensure appropriate handover arrangements with colleagues at the end of each shift

¨ To provide cover for holidays and sickness and be able to work as a flexible member of the reception/administrative team in providing cover for holidays and sickness

¨ To take part in annual appraisal and Personal Development Review (PDR)

¨ To ensure regular involvement in ongoing training and personal development relative to the role and mandatory In House Training events

¨ To undertake any other duties as may be determined from time to time which are commensurate with the role and grade

¨ Issue repeat prescriptions when required (training will be given)
- **Other Information**:_

¨ To ensure that all duties are performed accurately and efficiently, with particular attention to detail

¨ To be able to multi-task and maintain a professional/sensitive approach in a busy office environment

¨ To ensure effective lines of communication at all times, both verbally and written

¨ To comply with the practice security guidelines / health and safety / fire regulations including roll call register

¨ All duties are to be undertaken with a firm commitment to patient confidentiality, the General Data Protection Regulations and in accordance with the relevant policies and protocols of the practice

¨ This job description is not intended to contain a complete list of duties but has within it the main duties attached to the post. If appropriate, the job description may be amended at a future date in consultation with the Post Holder, to take into account any changing work patterns that are likely to be of a permanent nature.

**Job Types**: Part-time, Permanent

**Salary**: £22,383.00 per year

Expected hours: 20 per week

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Holidays
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

Ability to Commute:

- Rotherham (required)

Work Location: In person