Hotel Receptionist

1 week ago

Rotherham, United Kingdom FITZWILLIAM HOTEL LTD Full time

Hotel Receptionist

Job Overview:
Join our team as a Hotel Receptionist and become the face of our establishment, providing exceptional guest service and ensuring a smooth check-in and check-out process. As a Hotel Receptionist, you will be the first point of contact for guests, creating a welcoming and efficient experience from arrival to departure.

**Duties**:

- Greet guests with a warm and friendly demeanor upon their arrival.
- Check guests in and out of the hotel, processing payments accurately.
- Answer phone calls and inquiries promptly, providing information about hotel services and amenities.
- Handle guest requests and concerns professionally and escalate issues as needed.
- Maintain a tidy and organized front desk area.
- Assist with reservations, cancellations, and modifications using the hotel's booking system.
- Collaborate with other hotel staff to ensure seamless guest experiences.

**Skills**:

- Strong hospitality skills with a focus on delivering excellent customer service.
- Multilingual abilities to communicate effectively with a diverse range of guests.
- Proficient phone etiquette to handle incoming calls efficiently.
- Knowledge of hotel operations and guest services.
- Bilingual proficiency is a plus for catering to international guests.

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking

Work Location: In person

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