Customer Support Advisor

1 week ago

Bolton, United Kingdom NOBUL RESOURCING SOLUTIONS LIMITED Full time

We are an award-winning software-as-a-service (SaaS) company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solutiondelivering unrivaled performance, productivity, efficiency and cost-effectiveness.

We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients for our SaaS product. We are looking to speak to customer-focused individuals with strong attention to detail and the ability to go beyondclients’ initial requests to understand their underlying needs.

You will;
- Update employers’ CRM system with client's feedback, specific needs and requirements;
- Develop new tools to improve business processes;
- Implement and managing on-screen help ideas via our online helpdesk;
- Develope a thorough and detailed knowledge of the product and maintaining this as new features are released
- Multi-task and track dozens of open tickets at various stages of completion;
- Work with multiple teams to find, analyse, and resolve client issues
- Communicate the root cause to clients in non-technical terms
- Proactively identify clients experiencing repeated issues or requests that are not resolved to the client’s satisfaction. Escalate issues, as needed;
- Provide recommendations to the Product team about how to improve client experience;
- Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts

Qualifications and experience:

- Previous experience in Customer Service / Support
- Technology skills with a good aptitude for learning new software
- Quick learner
- Good written and communication skills to talk about software in a non-technical way

  • Customer Service Advisor

    3 days ago

    Bolton, United Kingdom Fusion People Ltd Full time

    Customer Service Advisor: Are you looking for an exciting new career opportunity with excellent career progression? Our most prestigious client is seeking operations support assistants to work in their team in Bolton. Responsibilities of Customer Service Advisor: - This is a customer focused role aiming to ensure engineers visit the customers within...

  • Customer Service Advisor

    2 weeks ago

    Bolton, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 hours **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Advisor**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where...

  • Customer Advisor

    1 day ago

    Bolton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Bolton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Service Advisor

    2 weeks ago

    Bolton, United Kingdom Fintelligent Full time

    We are recruiting for a Customer Service Advisor to join an award winning brokers in Horwich, Bolton. You will be working in their dynamic Mortgage Case Management team, processing cases to completions. You will enjoy a starting salary of £23,000 rising to £25,000 with an average £400-£500 in bonus per month. Along with an excellent benefits package -...

  • Customer Advisor

    7 days ago

    Bolton, United Kingdom B&Q Full time

    **About the role** **Part time - 16 hours per week - 3 month f**ixed term contract** **Shifts available Saturday & Sunday, 7.00am - 8.00pm** **£9.80 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join...

  • Customer Service Advisor

    1 week ago

    Bolton, Bolton, United Kingdom Haier Full time £25,500 - £32,100 per year

    If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp.Join the UK's number one home appliance brand as a Customer Service Advisor at our Bolton Call Centre. You'll be the friendly voice helping customers with queries, delivering exceptional service, and arranging engineer visits when...

  • Customer Service Advisor

    2 weeks ago

    Bolton, United Kingdom Haier Europe UK & Ireland Careers Full time

    **Customer Service Advisor** **£22,000 + benefits** **Bolton** If you want to **build a career** that believes **customer service** is key to personal and business goals, our future is yours to grasp. As a **Customer Service Advisor** working at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get...

  • Customer Service Advisor

    2 weeks ago

    Bolton, United Kingdom The People Pod Full time

    Customer Service Advisor - Admin Team An exciting opportunity has arisen for a self-driven and confident Customer Service Advisor to join our Company based in Bolton. Customer Service Advisor: Dealing with inbound calls/queries and New Instructions: Answering a high volume of calls maintaining a rapid response rate according to agreed service levels. Making...

  • Customer Service Advisor

    2 weeks ago

    Bolton, United Kingdom The People Pod Full time

    CUSTOMER SERVICE ADVISOR Full Time - Permanent Role. An exciting opportunity has arisen for an Advisor to join our Customer Services Department based in Bolton. Martindales are leaders in our field, working alongside major insurers and supplying a first class service to their policyholders repairing and replacing windows and doors. Main...

  • Customer Advisor

    1 day ago

    Bolton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - TradePoint** **Part time - 25 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Bolton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...