Key Accounts Administrator

**About the Frugi Group**

With innovation and sustainability at the core, the Frugi Group is made up of four brands. The ethical and organic children’s clothing brand Frugi was born in 2004 with an aim to show that clever design, great ethics, and passionate people can help change the world Frugi Bloom followed shortly after providing a ‘bump to breastfeeding and beyond’ range with the same ethics and clever design to ensure longevity.

In 2018, we were acquired by our private equity partners, True Capital, who are B-Corp certified and share our vision for ethical business practices and a focus on people and the planet. The Frugi Group was completed in 2020 with the purchase of sister brands TotsBots and Bloom & Nora, who, with over 20 years of experience, share the same values and principles of sustainability with their much-loved reusable nappies and period products.

As a group, we strive to be ethical in everything that we do. Since the beginning, Frugi has always chosen to give back 1% of our turnover to charities each year. So far, we have donated over £1million to brilliant causes, both environmental and child-focused. Partnering with Eco-Schools and LEAF, we are combining both, inspiring our next generation of eco-heroes to protect our planet and enabling children to develop that essential connection with nature. We are proud to have been awarded three Queen’s Awards for Frugi, with most recently the Queen’s Awards for Enterprise: Sustainable Development and International Trade in 2020.

Our people are at the very heart of our brands, wherever they may be in the world, sharing our values and vision to make the world a better place. We strive to create a working environment where our people are valued and can thrive and grow with us. So far, we have expanded to over 200 permanent team members with even more joining us for our busy seasons. We run an award-winning health and wellbeing program, continually invest in training and development and yes - we have eaten a lot of cake along the way

Having accelerated turnover year on year, we have a very exciting 5-year-plan ahead of us, as we stretch into new product ranges, new retail partners and new markets. We look forward to giving all new members of the Frugi Group family a very warm welcome.

**About You**

With a keen eye for detail and a passion for customer service you will be driven to deliver a great customer experience, which reflect Frugi’s brand values. Ideally, you’ll have a background in retail / account administration and be highly experienced in delivering gold standard Customer Service. You’ll be highly analytical and be brimming with ideas to continue to improve our customer’s experience. You’ll be great at building close working relationships internally and externally, with strong administration and problem-solving skills. You’ll be computer literate and super organised with excellent time management skills and the ability to work in a fast-paced environment with tight deadlines.

**Your Role in a Nutshell**

Based at Frugi HQ, in Cornwall, your role will be to assist in all aspects of Frugi’s customer service and take care of our highly treasured Key Accounts, making sure they are engaged and receive great customer service.

**Your Key Responsibilities**
- Deliver outstanding customer service to all our Key Account Frugi customers.
- Be competent in the standard operating procedures within the department.
- Work with meticulous attention to detail.
- Setting up Key and Trade accounts
- Processing Key Account and Focus + orders, either by portal, Spreadsheet (CSV) or website
- Processing Focus, Managed and Consumer website orders as required
- Processing Key Account Product Information Forms (PIF’s) and trackers
- Managing Key Account Consignment stock reconciliations and invoicing
- Amending orders for customers
- Calculating shipping costs
- Processing returned stock and exchanges
- Contacting customers as necessary to chase up pre-orders for forthcoming seasons and to chase payment
- Generate invoices for customers.
- Ultimately, taking responsibility for a Key/Trade account and working closely with Commercial Managers for that Key/Trade Accounts.
- Ensuring orders are correct and assigned to the correct season / drop
- Dealing with customer requests, changes and payment terms
- Chasing payments where necessary, taking card payments, process bank payments x 2 per day
- Adhering to the credit policy for stockists
- Being sales-minded and upselling Frugi products where possible
- Flexibility with assisting at trade shows and showrooms both in the UK and Europe

**Essential skills**
- Previous experience working within a Customer Service / key account role
- Previous experience building close working relationships internally and externally.
- Proven ability to deal with varied, busy workload.
- Be detailed orientated.
- Creative and innovative thinker and ‘out of the box’ problem solver.
- Excellent co