Gift Shop Supervisor

7 days ago


Ludlow, United Kingdom Ludlow Giftshop Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Ludlow Giftshop. In this role, you will be the first point of contact for our customers, providing exceptional service and advice, to help the customer in choosing the perfect gift. Your ability to communicate effectively and understand the customer needs will be crucial in ensuring a positive experience for our customers.

**Duties**
- Provide accurate information regarding products and suppliers featured in the gift shop.
- Work closely with our Manager, to select new ranges that inspire.
- Follow merchandising plans, highlighting special occasions throughout the year.
- Resolve customer issues effectively and efficiently.
- Maintain a thorough understanding of company policies, procedures, and offerings to provide informed support.
- Assist in training new team members on customer service standards and product knowledge.
- Maintain excellent standards of cleanliness and health & safety practices through completion of cleaning schedules, adhering to the company safe systems of work.
- Taking in and organising delivery of stock as well as stocking shelves, involving manual handling.
- Start and end of day duties including opening the building, cashing up and locking up.

Weekend working is required and applicants unable to work weekends will not be considered.

**Job Types**: Full-time, Permanent

Pay: From £12.21 per hour

Expected hours: 39 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Application deadline: 10/05/2025



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