Travelworx Crew Logistics Coordinator

2 weeks ago

Stansted, United Kingdom Flightworx Aviation Ltd Full time

**The Role**
The Crew Logistics Controller is the frontline processor all of Travelworx’ requests.
Reporting to the Travel Services Operations Manager, the Crew Logistics Controller is responsible for booking and processing current and new customer requirements. It is the responsibility of the Crew Logistics Controller to assist the Travel Services Operations Manager in looking after the logistics service needs of our customers. The Crew Logistics Controller will work closely with the client to ensure their exact needs are met. You are ultimately responsible for the implementation of a client’s itinerary.

**Responsibilities**
**- Travel Operations** - booking UK, European and Worldwide travel solutions,
**- Travel Operations** - sourcing, quoting and arranging the following services (a mixture of
Corporate and Leisure): Crew / Passenger Hotels, Crew / Passenger Flights, Ground
Transport, Visas, Catering, Hire cars, Crew training itineraries and Leisure holidays / short
breaks
**- Travel Operations** - utilising our in house software, compliance management, and flight
scheduling systems, to ensure the client receives a quality product and a professional and
smooth experience.
and suppliers, worldwide, to provide the services requested by new and existing customers
**- Travel Operations** - dealing with constantly changing client requirements and requests
and making sure that these are actioned promptly and delivered accurately.
**- Service Delivery** - Providing new and existing customers with travel information such as
service costs, local customs, points of interest, or foreign country regulations etc.
- **Service Delivery** - computing and relaying the total cost of these services to new and
existing customers
**- Service Delivery** - implementing and following through each service request, interacting
through to the final invoicing stage
**- Service Delivery** - to respond promptly to all service requests received from new or
existing clients
**- Service Delivery** - demonstrating a total commitment to a high level of customer service.
It’s your goal to ensure all clients return to book their travel services again
**- Communication** - ensuring that communication with all clients and FWX departments is
effective and timely to help achieve Travelworx and client requirements and priorities
**- Sales** - promoting Travelworx services and support to new and existing clients, either
through the acquisition of new client contacts or upselling to existing clients
**- Third Party Relationships** - to maintain close working relationships with our supplier
chain to ensure we are getting the best rates and value for money for Flightworx and our
clients

**Essential Skills Required**:

- Have an interest in both Corporate and Leisure travel and logistics
- High level customer service ethic
- Be a clear communicator in bother verbal and written form
- Excellent time management and being able to prioritise situations
- Remain calm and work well under pressure
- Proactive and self-motivated
- Fluent in written and spoken English

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

Schedule:

- 12 hour shift

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