Training & Support Specialist

Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to **EXPAND** their business, **ONBOARD** employees, **MANAGE** compliance, and **PAY** worldwide Global expansion is becoming more and more a part of the modern workplace, and with that comes things like remote work and spread-out teams. As Elements is a truly global company, we take care of our client's employees worldwide. From Chicago to Manila, from Johannesburg to Delhi and Hong Kong, we provide top-class benefits to all the employees we serve every day. With offices all around the world and teams spread out between multiple time zones, you too can benefit from the "Glocal" team strategy, giving our employees the flexibility, they need to do their very best work the best way they can. **Position Overview** A revolution cannot be done alone, and we need the best and brightest talent to continue our growth into the new modern workplace. We are looking to expand our team by hiring a new **Training and Support Specialist**, a team player who is ready to make the role their own and bring their own ideas and innovations to the table. Reporting to the **EMEA & APAC Training and Support Manager**, you will be supporting our **Training and Support** team by helping both internal and external clients in the daily usage of the Elements products. **Key Responsibilities** - Conducts internal and external trainings to prospects, existing clients, and internal teams, using strong soft skills to engage the audience. - Work with development team on a daily basis to discuss any issues/new enhancements/bugs in the product he/she is assigned to. - Produces reference material for the products, such as user guides, quick reference cards, demo videos, recordings, etc. - Promptly replies to tickets submitted to the CRM regarding product usage. - Addresses client issues and concerns in a timely fashion to ensure customer satisfaction. **About You** - Bachelor's degree with major coursework in Computer Science, Human Resources or similar. - Minimum experience of 3 years as Training Specialist, Customer Support Representative or similar for software-based products and in Human resources industry. - Experience as power user with ticket management systems / CRM / DevOps/ Camtasia/ Animaker. **What We Value** - You have good organizational, time management, customer service skills. - You have excellent soft skills, ability to deliver compelling explanations around complex products, passion to teach. - You have proven ability to multitask in a fast-paced environment and to work in an international/multicultural company. - You have exceptional verbal and written communication skills. - You have strong fluency in English. **What We Offer** - Opportunity to work for a company that is revolutionizing the market and is experiencing exponential growth. - Allow your inspirational ideas to come to life in a highly creative and executional environment. - Ability to work in an organization with over 40 nationalities all over the world, which embraces diversity, inclusion, and belonging at its core. - The opportunity to challenge in a high performing organization and leave each day knowing you have made an impact. This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.