Customer Assistant

1 week ago

Orpington, United Kingdom M&S Full time

**Summary**

Work Pattern:
Sunday: 13:00 - 17:00

Monday: 15:00 - 19:00

Saturday: 10:00 - 19:00
**All the details**

**Work Pattern**:
Sunday: 13:00 - 17:00
Monday: 15:00 - 19:00
Saturday: 10:00 - 19:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates ,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Services Assistant

    6 days ago

    Orpington, United Kingdom Jobfinders Full time

    **Customer/Services/Assistant/SE London/Orpington/Bromley/Sidcup/£(phone number removed)/immediate start** Due to unforeseen circumstances, we sadly find ourselves currently looking for a NEW TEAM MEMBER to join one of the fastest growing companies in the UK, a CUSTOMER SERVICES ASSISTANT! Some experience of customer services is ESSENTIAL but just as...

  • Customer Services Assistant

    3 weeks ago

    Orpington, United Kingdom Purple HR Full time

    Customer Services Assistant Location: OrpingtonSalary: £26,000 - £29,000 DOEBenefits: Enhanced pension. health insurance, 24 days annual leave+ bank holidays Metfriendly has a great history of providing protection and savings products plus financial education to the Metropolitan police family (officers, staff and their families), and have recently...

  • Customer Service Assistant

    1 week ago

    Orpington, United Kingdom Office Angels Full time

    Customer Service Assistant 🌟 Join Our Team as a Customer Service Assistant! 🌟 Are you a proactive and customer-focused individual ready to make a meaningful impact? If so, we have an exciting opportunity for you! Our client, a leading organisation in the financial services sector, is searching for an enthusiastic Customer Service Assistant to join...

  • Customer Services Assistant

    2 weeks ago

    Orpington, United Kingdom Purple HR Full time

    Customer Services Assistant Location: Orpington Salary: £26,000 - £29,000 DOE Metfriendly has a great history of providing protection and savings products plus financial education to the Metropolitan police family (officers, staff and their families), and have recently committed to expanding this to UK-wide police forces. The perfect candidate needs to...

  • Customer Service Assistant

    1 week ago

    Orpington, United Kingdom Office Angels, UK Full time

    Customer Service Assistant Join Our Team as a Customer Service Assistant! Are you a proactive and customer-focused individual ready to make a meaningful impact?If so, we have an exciting opportunity for you!Our client, a leading organisation in the financial services sector, is searching for an enthusiastic Customer Service Assistant to join their vibrant...

  • Customer Assistant

    41 minutes ago

    Orpington, United Kingdom Marks & Spencer Full time

    **Working Patten**: Flexible working hours shifts starting from 07:00 through to 22:00 including weekends **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Sales Assistant

    4 days ago

    Orpington, United Kingdom Cotswold Outdoor Full time

    Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Sales Assistant - Customer Advisor. As part of the Outdoor and Cycle Concepts group, **_Cotswold Outdoor_**_ _**is joined by **_Snow + Rock_**_ _**and **_Runners Need_**_ _**to support outdoor...

  • Customer Service Assistant

    1 week ago

    Orpington, United Kingdom SafeTag Tracking Full time

    **About us** - SafeTag Tracking is a growing start-up in the GPS Tracking industry, launched in early 2022 to provide a more user-friendly, accessible & customer focused GPS Tracking solution for consumers and small businesses. - We are a family led business and strongly believe in investing in our employees. - We sell a portfolio of 10+ products across...

  • Customer Service Assistant

    1 week ago

    Orpington, United Kingdom Direct Line Group Full time

    Full Time 40 hoursDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for...

  • Customer Service Assistant/ School Lettings Operative

    4 hours ago

    Orpington, United Kingdom NXT Level Sports and Education Full time

    Working hours: Between 1700-2200 Monday - Friday, 0800-2200 Saturday and Sunday. Ideal for a second job or those looking to fill their extra time, such as students or part time workers. Pay: £14 per hour Location: Harris Academy Orpington **Summary** In the role of Customer Service Assistant/School Lettings Operative, you will be instrumental in...