Customer Service Assistant

3 days ago

Orpington, United Kingdom Office Angels Full time

Customer Service Assistant

🌟 Join Our Team as a Customer Service Assistant 🌟

Are you a proactive and customer-focused individual ready to make a meaningful impact?

If so, we have an exciting opportunity for you

Our client, a leading organisation in the financial services sector, is searching for an enthusiastic Customer Service Assistant to join their vibrant team in Orpington. 🏦 They help the police community save, invest, and protect their finances in a way that's tailored to their unique needs.

Position Details:

Hours: 9am - 5pm
Days: Monday - Friday
Contract Type: Permanent
Annual Salary: £26,000
Location: Just a 14-minute walk from Orpington train station 🚉

Key Responsibilities: As a Customer Service Assistant, you will be instrumental in achieving both financial and non-financial targets. Your responsibilities will include:

Engaging with customers and prospects to provide product information and support throughout the application process
Building strong relationships by answering queries about new products and renewals 🤝
Processing new business applications and ISA transfers while ensuring timelines and quality standards are met
Handling inbound and outbound calls with professionalism and accuracy 📞
Maintaining detailed records through data input and correspondence scanning
Collaborating with the Field Team to enhance knowledge of the Police affinity group
Assisting with service improvement initiatives and any additional duties assigned by the Chief Executive Officer

What We're Looking For: To excel in this role, you should possess:

A strong background in customer service
Excellent communication skills and the ability to remain calm under pressure
Strong attention to detail and proficiency in MS Office
A results-driven mindset with exceptional time management skills
The ability to adapt to workload fluctuations and work effectively as part of a team🚀

Key Soft Skills/Behaviours:

Customer-focused with a keen understanding of their needs
A self-starter who is organised and forward-thinking
Good interpersonal skills to support both customers and colleagues
Passionate, positive, reliable, and enthusiastic ✨
Ability to use initiative and influence effectively

How to Apply: If you're excited about this opportunity and ready to make a difference, please submit your application today Alternatively, you can email your CV to (url removed). 📧

Let's make a difference together Join us in providing exceptional service and support to our valued customers We can't wait to meet you 🌈

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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