Complaints Specialist
6 days ago
**Complaints Specialist Fully Remote Working £27,000 plus benefits** Excellent opportunity for an experienced Complaints Specialist to join this Leading Insurance company **The purpose of this role is to**: Provide excellent customer service, mitigating the impact that poor customer service has on customers and the business as a superior communicator, verbally and especially in writing. Main responsibilities: To resolve customer complaints at the first point of contact received from the customer by completing prompt, high quality investigations (in accordance with company's internal standards) to ensure that an appropriate decision is reached and that, where required,appropriate redress or remedial action is offered and where accepted, this is arranged in a timely manner. **Reports into UK-Complaints Coach under the UK Customer Solutions Operations banner.** " Actively manage customer complaints for UK Programs " Improve the overall customer relationship, making customers aware of the organisation's complaints procedures " Acknowledge and resolve complaints systematically and fairly and within set time limits as defined by Financial Conduct Authority both via telephone and letter " Investigate the root cause of any complaints, gathering information from relevant teams or stakeholders " Provide feedback to the business or a team member where appropriate for continuous improvement opportunities " Ensure compliance with legal requirements, industry regulations, organisational policies, and professional codes " Respond to Client Escalation and High Priority Complaints in a sensitive and timely manner " Review and assess complaints referred from Financial Ombudsman Service or any other Alternative Dispute Resolution **Key Requirements** " Demonstrates strong cultural fit against the companies values and beliefs as well as Partner brands. " Projects a professional image of self and the organization. " A positive attitude towards work, including "Rolling up sleeves". " Forward thinking and channels energy to improve performance " Respects the health, safety and hygiene standards required working in close proximity to colleagues. " Enjoys diversity, is flexible and open-minded when dealing with a wide range of colleagues and " Always pays due regard to the interests of customers, taking appropriate action and escalating where necessary. " Demonstrates an advanced understanding of CX6/TCF and has already delivered positive CX6/TCF outcomes and Vulnerable Customers. " Demonstrates ability to protect customer's personal data, including payment card information, and acts accordingly. " Behaves entirely objectively in the execution of responsibilities, treating all customers without discrimination. " Remains polite, professional and respectful when communicating with customers and has superior ability for situations in which a customer is angry, upset or uncooperative. " Extends the required respect for the customer beyond the actual customer contact, remaining professional and discrete within and without of the work environment. **You must have excellent written and grammar skills** **Previous Complaints/Customer service experience is essential
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Complaints Specialist
1 week ago
London, Greater London, United Kingdom JPMorgan Chase Full timeJoin JP Morgan Personal Investing and help us redefine customer experience in the UK financial services market. As a Complaints Specialist, you'll play a vital role in ensuring fair outcomes for our clients by managing and resolving their complaints with empathy and professionalism. This is your opportunity to make a meaningful impact, collaborate with...
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Complaint Specialist
14 hours ago
London, Greater London, United Kingdom ihateironing Full timeAre you passionate about resolving issues and ensuring customers feel heard, valued, and respected? We're looking for aComplaint Specialistto take ownership of customer complaints, working to deliver fair, timely, and effective resolutions while driving improvements in the overall customer experience.As a Complaint Specialist within our customer care...
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Complaints specialist
11 hours ago
London Area, United Kingdom CRS Full timeComplaints SpecialistSalary - £35KPart time – 20 hours per week, flexible on how these hours are completed spread across a 4 or 5 day working weekRemote first, must be happy to travel to both Bristol and London for team days ( roughly once per month)My client is a mission led B2C Fintech with focus of enabling financial inclusion & a happier and healthier...
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Complaint Specialist
4 days ago
London, United Kingdom AAT Full time**Salary** £36,726-£38,659 per annum, based on experience. **Contractual hours** 35 **Basis** Full Time **Job category/type** Customer services **Date posted** 10/03/2025 **Job reference** REC006384 AAT is the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical...
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Complaints Specialist
2 weeks ago
Greater London, United Kingdom YouLend Limited Full timeAbout Us YouLendis a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant...
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Complaints Specialist
6 days ago
London, Greater London, United Kingdom Freetrade Full timeAbout FreetradeFreetrade's mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings.We're changing that.We're building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you're driven by...
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Complaints Specialist
7 days ago
City Of London, United Kingdom Freetrade Limited Full timeAbout Freetrade Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re...
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Complaints Specialist
4 days ago
London Area, United Kingdom Freetrade Full timeAbout FreetradeFreetrade's mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings.We're changing that.We're building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you're driven by...
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Nutmeg Complaints Specialist
2 days ago
London, United Kingdom JPMorganChase Full time**JOB DESCRIPTION** Bring your expertise and join Nutmeg Complaints Team to elevate the Customer experience! As a Complaints Specialist within Nutmeg, you will be dedicated to ensuring fair outcomes for all our clients by proficiently managing and resolving their complaints. **Responsibilities**: - Takes ownership of complaints, treating customers with...
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Complaints Officer
2 weeks ago
London, United Kingdom Job Switch Full timeAbout the roleThis is an active role in the Central Complaints Teams (Information and Records Management) that provides a citizen-focused and efficient complaints handling service that meets the requirements of all related legislation and guidance under statutory and non-statutory complaints policies and procedures. This involves working closely with the...
