First Line IT Support Apprentice

4 days ago


Bishop's Stortford, United Kingdom Intequal Full time

Recognised as the longest established MSP in the area, they offer a wealth of IT services such as PC Support, IT Security & Hosted Services, Field Services and much more to a diverse range of businesses, both locally and throughout the UK.

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a First Line IT Support Apprentice. This is a great opportunity to earn while you learn and gain on thejob experience to kickstart your career in IT.

Job Role

Working alongside a team of currently 9 support staff, your role and responsibilities will include:

- Taking support tickets from clients
- Communicating with users
- Listening to details of and resolving technical issues by remote access via the RMM and ticketing systems
- Working on special projects
- Investigating new technology and services
- Collaborating with other team members and individually.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer.The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.


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