Clinical Quality Assurance Specialist

2 days ago

Daventry, United Kingdom Bush & Company Rehabilitation Full time

A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector; helping people following life changing injuries and supporting the legal and insurance industry to care for clients.

As a member of our team you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.

**THE PURPOSE OF THE ROLE**

To undertake quality assurance of medico-legal quantum and liability reports & related documents associated with the expert witness claim cycle.

**WHAT YOU WILL BE DOING**
- To proof read highly complex reports and provide feedback to the Associates to ensure Quality and robustness of the final product.
- To offer professional guidance to Associate Expert Witnesses with regards to the their instructions and the legal process associated.
- To ensure all QA processes effectively support the delivery of services to the Company’s clients and customers.
- To work with and to assist Associate Expert Witnesses to meet Deadlines and Service Level Agreements.
- To provide clinical and/or legal-focused support to Associate Expert Witness and other stakeholders as required.
- To assist in the provision of mentoring Associate Expert Witnesses within the remit of your role, as identified by Head of Medico Legal.
- To provide support and input into weekly case clinics with the Associate Expert Witnesses, as identified by Head of Medico Legal.
- To provide support to Bush & Co Reports Team, as identified by Head of Business Operations.

**SKILLS AND EXPERIENCE REQUIRED**
- Background in Civil Law. Preferably within the Clinical Negligence and Personal Injury[AH1] sector.
- Background in healthcare. Preferably with some experience of care package provision and individuals with long term health needs.
- Clinical qualification (degree advantageous, minimum 10 years post registration): for example, Nurse, OT, Physiotherapist.
- Ability to understand and calculate costs associated with care/therapy provision as recommended within Associate Expert Witness reports
- Strong attention to detail and ability to focus.
- Ability to react to frequently changing time scales
- Ability to identify the medico-legal aspects of the claim-cycle.
- IT skills - outlook, word, excel.
- Organisational skills.
- Leadership skills.
- Line management experience advantageous but not essential.

**PERSONAL ATTRIBUTES**
- Rigorous, evidence-based professional, keen attention to detail
- Hardworking
- Driven to deliver outstanding customer service
- Approachable, supportive & helpful
- Unified working across internal departments to deliver the service; Operations, Finance, CM’s, Governance
- Curious to find new ways to support stakeholders
- Passionate to keep our injured clients at the centre of everything we do
- Knowledgeable
- Confident communicator orally & in writing
- Strong attention to detail
- Integrity
- Resilient

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