Receptionist

1 week ago


Bath, United Kingdom The Royal Crescent Hotel & Spa Full time

Do you have excellent customer service skills and attention to detail? Would you like to join a prestigious 5 red-star hotel where you can earn a share of the monthly discretionary service charge in addition to your salary?

The Royal Crescent Hotel & Spa is seeking a new Receptionist to join the exceptional Front of House team.

We are looking for someone who has excellent interpersonal skills and great attention to detail to ensure that guests have the very best experience during their stay. Experience within hotels and/or receptionist duties is preferred, although full training will be provided. Requires flexibility for frequent weekend and evening work.

The main purpose of the job is as follows:
- To greet guests in a warm, friendly and professional manner
- To show each guest to their accommodation, explaining the facilities throughout the hotel
- To record guest details and input onto the system
- To liaise with all departments regarding guest requirements ensuring all requests are handled promptly
- To accept and process payments
- To make reservations as required
- To work closely with other team members to ensure a unique guest experience

We offer a range of benefits including:
- A monthly share of discretionary service charge
- Pension scheme
- Commissionable sales
- Recruitment referral scheme
- Employee Assistance Programme
- 50% discount on food and beverage
- Discounted PoB Hotel stays

Pay: From £12.30 per hour

Expected hours: 32 - 40 per week

Additional pay:

- Bonus scheme
- Commission pay
- Tips

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site gym
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- BATH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Receptionist: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 31/12/2024
Reference ID: Receptionist


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