Housing Options Officer

2 days ago

Swindon, United Kingdom Swindon Borough Council Full time

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Following the implementation of The Homelessness Reduction Act and the Domestic Abuse Act, it is an exciting time to work in our team.

You are an energetic and enthusiastic person that embraces change positively and wishes to make a difference and a positive impact

As an excellent team player who can work in a high-pressured, constantly changing environment, you conduct yourself with common sense and empathy.

**Your next role**

You will interview and case manage people in housing need due to domestic abuse, giving high quality advice and assistance and dealing tactfully and sympathetically with applicants in frequently stressful circumstances.

As a Housing Options Officer, you will also ensure that customers are aware of their legal rights and liaise with housing providers and other agencies, including Citizen’s Advice, The Courts, Police and Probation and Social Services to find positive outcomes for your customers.

This post provides an excellent opportunity to work alongside dedicated officers providing housing advice and assistance to customers who are experiencing, or are at risk of domestic abuse. Knowledge of housing law and homelessness legislation would be beneficial but not essential as full training will be provided.
- You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”)._

**Your next package**

Please see our **Rewards and Benefits** offer for more details.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.

**Your next steps**

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

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