Facilities Management Delivery Lead

**Details**:
**Reference number**:

- 389992

**Salary**:

- £44,110 - £47,664
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Senior Executive Officer

**Contract type**:

- Permanent

**Business area**:

- HMRC - CFO Group - Estates

**Type of role**:

- Property

**Working pattern**:

- Full-time

**Number of jobs available**:

- 1

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East Kilbride, Glasgow

About the job

**Job summary**:
Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.

Inside HMRC Estates: Meet our Workplace Operations team

Do you have a passion for delivering exceptional facilities management services?

Are you experienced in leading teams to ensure first-class building operations and customer satisfaction?

If so, continue reading to find out more about this fantastic opportunity to join HMRC’s Estates team and contribute to one of the most transformative property programmes in government.

**Job description**:
As the Facilities Management Senior Lead, you will lead the facilities management team within the Workplace Operations, Queensway House Team. You will also have day to day accountability and responsibility for all Facilities Management related requirements in East Kilbride and the Regions Specialist Site in Gartcosh, whilst working collaboratively with other members of the wider regional estates team in 1 Atlantic Square, Glasgow.

This is a key role within the Estates operating model. You will ensure delivery of an excellent Facilities Management service for our customers for both Hard and Soft FM Services, providing a first class building and excellent services, so that our customers can perform at their best.

You will act as deputy to the Head of Estates as required, and provide assurances on their behalf including;
- Leading in delivering proactive supplier relationship management to deliver services in line with agreed contract performance levels and customer requirements
- Supporting the development/evolution of our customer focused services
- Take the lead to integrate contractor delivery in the Regional Centre whilst ensuring robust management of performance on legacy contracts across the estate
- Review and report on supplier performance to the Head of Workplace Operations and Operational Contract Management Team, acting to drive continuous improvement
- Provide leadership and direction to your team, whilst ensuring a collaborative and joined up approach with the rest of the onsite Workplace Operations Team and the wider Estates business operation
- Ensure provision of high quality and consistent communications with customers and key stakeholders
- Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region

As this is an operational role, you will be required to work flexibly within a small team to provide staff presence onsite to meet our operational obligations and may be called upon to work out-with normal operational hours if required.

You will also be part of the Regional team, who provide an out of hours on call service for our region.

**Person specification**:
**Essential Criteria**:

- Significant demonstrable and recent experience within facilities management / contract management function.
- Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
- Experience in Contract/Supplier Management
- Demonstration of strong customer relationship management and customer service ethos
- Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s
- Strong knowledge of statutory compliance linked to SFG20 schedules
- If not already held, willing to complete IWFM level 4 within 2 years of joining

**Desirable Criteria**:

- IWIFM Level 5
- NEBOSH General Certificate
- Experience of bundled facilities management service provider mobilisation/demobilisation would be an advantage.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Managing a Quality Service
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Under the Government property profession, please outline how your skills, experience and qualifications align to this role and how you will use your technical knowledge to drive best practice.

**Benefits**:

- Alongside your salary of £44,110, HM Revenue and