Debt Recovery Claims Handler

Location - Newcastle

Employment Type - Full Time - Permanent

Salary - £25,000 + Great Benefits

Hours Per Week - 37.5

We are recruiting for a **Debt Recovery Handler** to join our expanding team.

If indemnity is not granted following our customer notifying us that they’ve been involved in an incident, then this is where you’ll come in as a Debt Recovery Handler. You will liaise with the customer to seek recovery of the costs incurred, discuss repayment options and if necessary, review our position to instruct a solicitor to recover these costs via the Court.

We pride ourselves on staff development offering market leading training for all new starters. In return, we are looking for vibrant and outgoing individuals with customer service experience and the motivation to learn and develop new skills.

Here at Somerset Bridge Group, we understand the importance of flexible working offering hybrid-based roles.

**Key Responsibilities**:

- Investigate and proactively manage recovery opportunities.
- Provide excellent customer service and negotiate with customers.
- Achieve cost efficient conclusions.
- Build strong professional relationships with colleagues and clients.

**Required Skills/Experience**:

- Previous experience of debt recovering is preferred but not essential.
- Be able to work as part of a team.
- Excellent communication skills - both verbal and written.
- Strong negotiation skills.
- Attention to detail and accuracy.
- Organised with ability to proactively manage your workload.

**Our Benefits**:

- Hybrid working - 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays
- Discretionary annual bonus
- Pension scheme - 5% employee, 6% employer
- Flexi-time
- Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays - if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
- Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.