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Application Support Analyst Must Have Ecommerce

2 weeks ago

London, United Kingdom Sparta Global Full time

**Who We Are**:
Sparta Global is a leading provider of technology consulting services providing cross-functional teams to power short-term and long-term projects with relevant skills - within government and private sector organisations; fintech, media, insurance, retail,legal, travel, property, technology, start-ups - for over a hundred organisations within the UK.

**Summary**:
A fantastic opportunity has arisen for an Application Support Analyst to join our Technology Consulting Services business and initially to be part of a recently awarded long term Managed Service.

As an Application Support Analyst for Application Services - eCommerce, you will be working in a zealous team located at our client headquarters in London. They are part of a bigger Site Reliability Engineering (SRE) team that provides highly reliable softwaresystems. The Mission in SRE is to Maximise value, Demonstrate the purpose of what they do and to Make tech effortlessevery time, so our Application Support Analysts must possess a passion for superlative service and fast-paced technical delivery, particularlyfor front and back end eCommerce technology

**Role**: Application Support Analyst

**End Client**: Global Online retailer

**Location**: London / Remote

**Duration**: 12 Months FTC

**Salary**: £65K-£75K + benefits

**Description**:

- Responsible and accountable for 2nd line resolution of incidents, problems and events in line with Service Level Agreements and / or Operational Level Agreements
- Supporting Service Delivery Managers, (Major) Incident Managers, Problem Managers, Change Managers and Release Managers, to provide a superior service delivery
- Collaborating with 1st line resolvers (such as Service Desk and Operations Bridge), 3rd line resolvers (such as Core Infrastructure, Database Services and Platform DevOps teams) and 4th line resolvers (such as Third Party Suppliers), to ensure service stabilityand operational readiness
- Providing Subject Matter Expertise, advice and guidance during Service Transition, on elements such as Key Performance Indicators, run books and monitoring & alerting, working in conjunction with Service Transition Managers
- Working alongside Senior Application Service Analysts to proactively analyse diagnostic data such as log files, error queues, error messages and exception reports, to identify risks and issues, maximise site availability and provide Continual Service Improvement
- Informing and collaborating with other areas of from across the business, to provide the best possible service to our customers (we are customer obsessed)
- Providing out-of-hours On Call Support, as part of a team rota

**Who Would We Like**

We pride ourselves on our Continual Service Improvement initiatives and being Agile and Lean, so you will be a forward-thinking Application Support Analyst with a keen interest in all things eCommerce. You will also have;
- previous experience working with front and back end eCommerce technologies, such as Content Management Systems, Methods of Payment, Order Processing and Order Fulfilment is a must
- previous experience with Application Performance Management software, such as Grafana, Kibana, New Relic or Application Insights would be an advantage
- previous experience with an IT Service Management solution, such as ServiceNow, Zendesk, Touchpaper or Remedy would help
- an awareness of.NET, ASP, CSS, HTML, PowerShell and JavaScript would stand you in good stead
- a good working knowledge of Structured Query Language [SQL], particularly T-SQL, as you will be interacting with relational databases on a daily basis
- a knowledge of Microsoft Azure Services, Operations Management Suite and Service Bus, as well as an awareness of cloud computing would help
- a basic understanding of Application Programming Interfaces [API]

**Why work for us**
- A truly unique and agile working environment where you will be surrounded by a diverse range of passionate experts, with two common interests: technology and innovation
- Generous salary, bonus and pension matching
- Life insurance, free private medical care, cycle to work scheme + more