Attractions Assistant

Our aim is to deliver an efficient, friendly and engaging service to all visitors at all times.

We therefore need our staff to have a good knowledge of Longleat, to ensure courtesy and attention is given to all guests with any reasonable assistance that may be requested.

**Key duties will include**:

- To provide a Guest focused service at all times ensuring that all work is completed to the highest standards of the Longleat brand guidelines.
- Operate our exciting range of attractions, ranging from Rockin Rhino, Adventure Castle to Giraffe feeding and Hedge Maze.
- Follow all essential Health & Safety procedures for all attractions as trained.
- Fully support Assistant Operations Manager in all aspects of attractions operations.
- To be responsible for the security and accounting of all moneys handled in the course of employment.
- To be responsible for the cleanliness and daily operational standards of the attractions they are assigned to.
- Pro-actively handle visitor queries and complaints
- Due to the nature of the business you must be willing to work in all weather conditions.
- To be able to work on all seasonal attractions including costume characters, elves at Christmas Grotto etc.
- Support with operation and marshalling of Park Events throughout the year.

***About you**
- You bring enthusiasm and energy
- Strong communication skills with a keen, positive and friendly nature
- Reasonable grades in GCSE or equivalent - English and Mathematics (A-C)
- Ability to work under pressure, and to bring a good measure of energy to the job
- Experience in Customer Services or in interfacing with customers is an advantage
- As this is a seasonal role, flexibility of working hours. plus weekend and Bank Holiday working will be part of the requirement
- Due to safety critical nature of operation of some attractions, team members must be over 18.

**A little about us**

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus and boat.

With a core business of around 1 million guests every year, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

**Our values**

At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

**Why join the Longleat team?**

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.

You will receive a rate of up to £11.44 per hour, in addition to a range of attractive benefits that include;
- 29 days holiday inclusive of bank holidays (pro rata)
- Unlimited free entry to Longleat for our employees
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
- 50% off Annual passes for Friends and Family
- Discounts on food and beverages and retail merchandise
- 20% off VIP Experiences, 10% off Accommodation
- Discretionary bonus scheme
- Employee Assistant Programme
- Employer contributory pension scheme
- Life assurance scheme
- Perks at work
- Range of flexible working schemes
- Great progression opportunities available.

**Your contract**

This is a permanent, working a minimum of 312 hours across a 13-week period (an average of 24 hours per week over a 7-day rota basis), including weekends, evenings and bank holidays as required. The earliest start time is 8 am, and the latest finish time is 8 pm, varying in accordance with opening times. The position is available for immediate start.

**Location**: On Site - Longleat (Warminster, Wiltshire, BA12 7NW)