Junior IT Support Analyst
2 days ago
Junior IT Support Analyst required for a fast-growing technology company to provide 1st/2nd line support for managed service clients ensuring all SLA's are noted and met.
**The role**:
- First point of contact for incoming and new support call tickets for managed service clients
- Triage and prioritisation of new support tickets
- Provide 1st/2nd line support fixes, solutions or resolutions
- Escalate to management level where necessary
- Report progress with regular client update calls - taking minutes and actions where required
- Creating and monitoring statistics in accordance with customer service level agreements
- Daily reporting of any urgent SysAid issues
- Running monthly defect reports for customers
**Skills required**:
- Excellent communication and organisational skills
- Able to manage multiple tasks in an effective and efficient manner with a 'can-do' attitude
- Strong focus on customer support, customer service and service delivery
- Able to take ownership of tickets with a good understanding ort ITIL processes
To be considered for this entry-level Junior IT Support role please send your CV in the first instance.
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