Applications Support Analyst

11 hours ago


Maidstone, United Kingdom Golding Homes Full time

Applications Support AnalystMaidstone (Hybrid)£34,828 per annumPermanentFull time (37 hours per week)Golding Homes are looking for an Applications Support Analyst to act as a supporting role within their IT and Data Function, this role will be responsible for providing the day-to-day support for Golding’s applications, for example the Housing Management System. This role will focus on resolving business-as-usual support tickets, ensuring smooth operation of their application landscape, and being the champion and main point of contact for the ongoing support and improvement of their customer portal.The role will also involve supporting the Application Development and Support Analysts in ongoing development projects, including both the Power Platform and other housing related systems.Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.What the role will include:Monitoring and responding to application support tickets in a timely manner, providing ongoing support and maintenance for existing applications, ensuring their reliability and performance.Troubleshooting and resolving application-related issues and escalating to senior team members when necessary.Perform regular system checks, routine maintenance, updates and patches to ensure application security and functionality.Act as the main point of contact and advocate for the improvement and enhancement of their customer portalCoordinate with the Application Support and Development Analysts and the wider IT team to implement updates, ensuring that the portal meets evolving business and customer needs.Provide support in the migration and upgrading of the existing applications as part of ongoing transformation initiativesGolding Homes are looking for someone with:Good level of education, to A level or equivalentPrevious experience in a support role within an IT or Business Applications environmentFamiliarity with ticketing systems and IT service management processesExperience of using the Microsoft Power Platform, or willingness to learnAn understanding of application support and developmentKnowledge of housing systems and their maintenance.What will you get in return?Their Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Their head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.You will be required to be in the office 5 days a week for the first 6 months and then moving to 3 days in the office.Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.You’ll get:28 days annual leave per year (plus bank holidays)Company Pension contribution and life assuranceFlexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.An annual Wellbeing FundPlease note that we'll be shortlisting throughout and reserve the right to close this role early. xpwpeyx We appreciate people process information in different ways. If you would like any support with your application, please contact us Closing date: 19th December 2025Telephone Interviews: Week commencing 5th January 2026Face to Face interviews: 15th January 2026



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