General Assistant

About the role Our clients vision is "Tennis Opened Up" and its’ mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable for all. The General Assistant is a key part of the team, supporting the Operations Team’s delivery at Nottingham Tennis Centre - ensuring excellence in service and driving "best in class" standards. The General Assistant is responsible for presentation standards, cleaning, and the delivery of all setup logistics for meetings, functions, and events. As well as some Customer Assistant and Café Bar cover. This role will require flexibility to work daytimes, evenings and weekends via 'Rota’ shifts as required. Key Accountabilities Housekeeping & Cleaning - Working as part of the team, ensure all facility areas are cleaned daily to the highest standard. - Take part in weekly deep cleans of the building, being responsible for areas of focus as agreed by the Supervisor. - Provide daily support to ensure all courts and supporting areas are cleaned and maintained, indoors and outdoors, working in partnership with the Centre and Grounds team. General - Ensure all meetings, rooms, functions, and events are set-up as required and presented with excellence, working in partnership with the other departments where appropriate. - Assist in supporting the smooth operation of the car park, during busy periods. - Support Reception and Café Bar shifts as required by the Operations Management Team. - Work within H&S guidelines, always using equipment and products appropriately. Person Specification Previous Experience of: Proven experience and success in a similar facilities / cleaning role - Essential Working in a multi-functional team - Essential Communication/ verbal skills - Essential Working flexibly on a shift rota - Essential Ability to prioritise tasks - Essential Knowledge, Training & Qualifications: COSHH training Desirable First aid training / qualified or willingness to undertake training Desirable Manual handling training Desirable Personal Attributes Inclusion - Create an environment where people feel safe and welcomed - Value people’s differences and believe they make them stronger - Take the time to learn more about inclusion and remove any current or potential barriers Teamwork - Able to work on own initiative and appreciate the high level of accountability. - A great leader and motivator of others - A great communicator both internally & externally - Always prepared to work collaboratively Integrity - A high degree of emotional intelligence and self-awareness, with the ability to adapt style to meet the needs of the audience. - Will always suggest improvements to ways of working - Will be comfortable challenging groups or individuals to ensure high levels of work - Treats others as you wish to be treated Passion - A genuine passion for people and good customer service ethic. - Highly proactive with a 'can-do’ attitude - Hard working & driven to succeed and achieve their mission Excellence - Always aims to achieve the best possible outcome - Develops plans based on best practise and previous experience - Seeks support from colleagues to improve outcomes - Will be happy to take the more challenging route if it results in higher quality outputs What they can offer you They are proud of the range of benefits they can provide: - Retail discounts include 50% off Adidas, 50% off Dunlop, 30% off Crew Clothing, 20% off AMC & many more - 25 days of annual leave - Enhanced maternity, paternity, adoption, and shared parental leave - Free use of their Gym, Tennis & Padel courts - Priority access to their colleague ticket offers - You will be eligible to receive life assurance cover up to the value of three times your basic annual salary - You will be eligible to join the private medical insurance scheme at single cover - An Employee Assistance Programme that offers anonymous and confidential, emotional, and practical support 24/7 for you and your immediate family - In your second month of employment, you will be auto enrolled into the Standard Life Group Personal Pension Plan - Cycle-to-Work scheme, eye care vouchers and season ticket loans - Free parking & bike racks at the National Tennis Centre, plus electric vehicle charging points - Staff lockers and a 30% discount on all food purchased at their Deuce Café - Social activities all year round which encourage you to get to know your fellow colleagues Their Culture They also operate a flexible working environment where all colleagues can discuss their working needs with their manager or the People Team at any time. To truly deliver their vision of "Tennis Opened up", they believe it is critical that they play their part as a responsible organisation and event owner in addressing issues related to sustainability, working with everyone involved in tennis in Britain toprotect and support the environment and tackle climate impacts. They are committed to ensuring a lasting future for tennis in Britain, and their Environmental Sustainability Plan sets out how they will do this.