Gp Receptionist

**GP RECEPTIONIST JOB DESCRIPTION**

**JOB TITLE**: GP RECEPTIONIST

**REPORTS TO**: Reception Supervisor / Practice Manager

**Job Summary**
We are looking for an experienced Receptionist/Administrator to join a friendly GP practice.
Hours of work 37.5 hours. Knowledge of the EMIS web system would be an advantage; full training and support would be offered to the successful applicant.

**The purpose of the role is to**:
You must be able to facilitate effective communication in a calm, professional and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies.
Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is also required.

**Duties and responsibilities**:
The duties and responsibilities to be undertaken by members of the practice reception/administration team may include any or all the items in the following list.

Duties may be varied from time to time under the direction of the Reception Supervisor/Practice Manager, dependent on current and evolving practice workload and staffing levels:

- Ensure building security - have thorough knowledge of doors/windows/alarm
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Process patients change of address - computer data and medical records (have knowledge of practice area.
- Process appointment requests for today future appointments from patients by telephone and in person.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Registrations of new patients
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Deal with home visits requests
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning
- Monitoring of stationery and other supplies
- Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy
- Keeping the reception area, tidy and free from obstructions and clutter
- To process, all repeat medication requests sent in by patients using the various protocols in place
- To print off repeat medication requests from electronic requests at least twice daily.
- To collect repeat prescription requests from the post box and reception.
- To liaise with patients, chemists and external agencies regarding queries and requests.
- To ensure that patient queries on medication are highlighted to the relevant GP
- To on a regular basis go through prescriptions not picked up and unlikely to be picked up because of the timescale, to remove the details from the patient records and then destroy the prescription
- Enter patient information on to the computer as required
- Forward documents to the doctor or nurse who initiated the referral or who is most appropriate to receive the information
- Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale
- Scan all internal paper documents on to the relevant patients record and then store the documents in line with surgery procedures.
- Access and process communications via NHS net
- Use of electronic communications

**Confidentiality**:
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control po