Medical Receptionist

**Company description**

Lane Ends Surgery is a training practices across the North West. We are a friendly and proactive practice looking to develop in the forever changing climate. We provide our employees with opportunities, support and recognition to support the practice mission of 'Delivering happiness through good health'.

**Job description**

**JOB DESCRIPTION**

JOB TITLE: Medical Receptionist

**REPORTS TO: Reception Manager / Practice Manager**

**HOURS: Up to 25 hours per week (Part-Time)**

**SALARY**: Starting on £10.00/hour

**Main Purpose of Post**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors and professionals, either in person or via the telephone

**Duties and Responsibilities of Post to include but are not limited to**:
**Administration**
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Pulling/filing notes and update, or for information, as necessary
- Filing, record keeping and distribution of documents is undertaken accurately, efficiently and promptly.
- Photocopy as requested
- Receiving messages for doctors, nurses, primary and secondary health care workers and professionals.

**Reception**
- Receiving and directing patients, consulting with members of practice team.
- Answering general enquiries, explaining Practice procedures.
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary.
- Ensure that the surgery premises are kept clean and tidy.
- Receiving and recording requests for home visits.

**Appointments**
- Making new and follow up appointments and receiving requests for repeat prescriptions.
- Process appointment requests for today & future appointments from patients by telephone and in person.
- Deal with visits requests

**Computer**
- Registrations of new patients - computer data entry and medical records
- Register Patient for ‘Patient Access’ and promote this service.
- Process patients change of address - computer data and medical records (have knowledge of practice area.)
- Process repeat prescription request in accordance with practice guidelines.
- Maintain computer records accurately as per Practice procedure.
- Scanning documents as per workflow process

**Telephone**
- Have working knowledge of the telephone system, during and after hours.

**Other Tasks**
- Ensure that an adequate supply of stationery is available in the consulting rooms and the reception area.
- Ensure building security - have thorough knowledge of doors, windows, heating, ventilation and alarm systems.
- Any other tasks allocated by the manager are to be performed with accuracy and promptness.

**Equality & Diversity**

It is the responsibility of all employees to support Lane Ends vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of Equality & Diversity Policy.

**Confidentiality**

You must not use such information for your own benefit nor disclose it to other persons without the consent of the practice and the party concerned unless required to do so by law. This applies both during and after the termination of your employment.
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Any breach of confidentiality during employment may be regarded as serious misconduct and could lead to summary dismissal.

**Appraisal**

Lane Ends Surgery is committed to providing a high quality service through the effective management and development of its employees.
- Participation in an annual individual performance review/appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and perf