IT Support Analyst German Speaking

6 days ago


Birmingham, United Kingdom Page Group Full time

The primary purpose of the role will be supporting a roll out project in Europe. Supporting remote users across Europe with their IT systems.

**Client Details**
- Global Organisation
- Market leading organisation

**Description**
- Ensuring calls are logged, processed and resolved accurately, in line with our Service Level Agreements and procedures.
- Providing first line technical support.
- Support to New Stores Opening team to help manage installation for new store implementations. This would include configuring and assisting in router and till installations for stores.
- Communicate with users in Europe to run through pre installation checks.

**Profile**

**Experience**:

- Working in a multi functional team environment
- Working with Support Desk incident systems & processes
- Active Directory support & Administration
- Microsoft Windows (all versions) and Microsoft Office (all versions)
- Android/IOS & Windows Phone
- German Speaking with French or Spanish Would be advantageous

**Skills / Abilities**:

- Planning and organisational skills
- Able to communicate (both verbally & written) effectively with people of all job levels and personalities.
- Strong problem solving and analytical skills

Ability to work both independently, or as part of a team

**Job Offer**
- Competitive Day Rate
- Work for a global organisation
- Opportunity to learn new skills
- Join a friendly and high performing team



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