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Audiology Admin Assistant

2 weeks ago

Warwick, United Kingdom Specsavers Warwick Full time

Audiology Admin Assistant

Must be available to work weekends.

FULL TRAINING GIVEN

Role purpose

To assist in the operation of the store to achieve the delivery of excellent customer service, and to be a valuable part of a successful Audiology team
The role
Principal accountabilities
- Explore customer needs thoroughly, and approach customers to offer assistance
- Understand basic hearing defects
- Understand the different types of hearing loss and the impact of it.
- Book and change customer appointments on the in-store computer systems.
- Operate the till effectively and accurately.
- Achieve excellent Maze scores through positive customer responses
- Ensure customer needs are met at every opportunity
- Provide professional service that create a positive lasting impression
- Carry out all basic till transactions and customer paperwork correctly
- Understand and follow NHS guidelines at all times
- Effectively inform customers about all Specsavers products and offers
- Effectively deal with customer concerns and queries regarding hearing devices
- Carry out basic maintenance checks for hearing devices

Actively demonstrate a number of ways to help control costs in your store Meet and exceed all personal and team goals
- Be an ambassador for the Specsavers brand at all times

The individual
Essential skills include
- Experience of operating in the retail sector
- A high standard of spoken and written English
- A high level of interpersonal skills with the ability to build working relationships with a wide

range of people
- Effective communication skills, both written and verbal
- Strongcustomerservicefocus
- Organisation skills

Desirable skills include
- Knowledge of optical/audiology operations and products Behaviours
CARE FOR EACH OTHER
We respect, support and care for each other to be the best we can be.
WORK AS ONE TEAM
We do the right thing for our customers, for each other and for everyone.
KEEP IT SIMPLE, GET IT DONE
We focus on getting the job done and making a difference.
ALWAYS IMPROVE THINGS
We use everyday small improvements to drive the business forward.
TREAT MONEY WISELY
We keep an eye on spend and make smart, sensible and sustainable choices.
DO THE RIGHT THING
We encourage and help each other to achieve our goals.

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£10.50 per hour

**Benefits**:

- Store discount

Schedule:

- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
We are compliant with NHS standards and strictly follow all guidelines.

Work Location: One location