Head of Region

7 days ago

Bristol, United Kingdom Dignity Plc Full time

Reporting to a Director, your new role will be to oversee multiple end-of-life establishments including funeral homes, crematoriums, service chapels, cemeteries and service centres. You will lead Business Leaders in the delivery of a proactive and customer-focused Operational Service by developing the service to meet current and future business needs by creating robust systems, processes and progressive customer service activities that add value.

You will be able to use data and market intelligence to coach and develop Business Leaders to grow and develop brands, guiding Business Leaders in their delivery of strategic and operational initiatives that maximise performance that enables them to engage and contribute to the development and growth of each brand.

**Main Duties & Responsibilities**
- Guide, train, coach, and support Business Leaders in the execution of excellent client service
- To lead by example and be a bastion of values
- Recruit, train, and support development opportunities for Business Leaders
- To ensure regional and Brand Management Information is available to help Brand Leaders to utilise data to aid decision-making and execute regional performance targets
- To create a positive, engaging, and inclusive working environment resolving conflict efficiently and in line with company processes
- Ensuring Brand Leaders understand and adhere to relevant service standards, SOPs and relevant other regulations and codes of conduct or practices
- Always uphold, Company standards of excellence and service, guaranteeing quality standards and ensuring the region is compliant with health and safety regulations
- Collaborate horizontally across the region to share best practices whilst supporting the development of the operational strategy
- Be accountable for regional preneed activities, increasing revenue whilst ensuring strict adherence to the FCA code of conduct and treating customers fairly
- Manage a designated budget ensuring that value for money is achieved in all circumstances through monitoring and control of expenditure
- Co-ordinating across all layers of the region’s matrix structure ensuring cohesion between all areas, in particular: -
- Ensuring intelligent spend and allocation of marketing budget with the principle of growing market share by Brand
- Optimise regional property portfolio, including disposals, acquisitions, and Capex expenditure
- Along with Business Leaders, identify areas for improving service delivery and lowering the cost of service delivery

**About You**

We are looking for an inspirational leader who can engage, develop and lead individuals to deliver results. You must have a strong commercial understanding and the ability to influence, persuade and negotiate to achieve positive outcomes and manage stakeholders successfully.

You will require knowledge in funeral or crematorium services to meet commercial and budget targets for each brand and region along with the ability to generate a variety of reports and presentations to display regional performance. You will have a strong commercial acumen and risk management approach with experience working collaboratively to enhance and develop business needs.

Whilst having strong customer service skills around handling disputes and treating customers with care, you’ll create a positive working environment that enables the company to become an Employer of Choice.

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