Administrator

Job Introduction
**Job Purpose**:
To work as part of an administrative team providing a high quality and responsive single point of contact, booking appointments for the West Essex Children’s Specialist Services (Community Paediatrics, Speech and Language Therapy, Occupational Therapy, Physiotherapy, Dietetics, Continence, and Psychology currently) based at Kao Park, Harlow, Essex. The post holder is responsible for triaging telephone calls to ensure efficient day to day operation of processing appointments and referrals across the services. A small part of the role will involve reception duties based at Florence Nightingale Child Development Centre in Church Langley, Harlow.

Main Responsibilities
- First point of contact for the center ensuring all calls are dealt with as appropriate, signposting where necessary
- Logging all information onto SystmOne, including appointments, referrals, post, telephone information, contact details, maintaining a high level of accuracy and tact.
- To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person. May involve coordinating with other services and outside agencies
- Liaise closely with parents and guardians of patients for correspondence, appointments, information and with those who Do Not Attend (DNA)
- Managing reception at Child Development Centre - dealing with all visitors as first point of contact. This can also involve dealing with emotional families. Have general knowledge and overview of the Child Development Centre
- Provide comprehensive administrative support to all services, liaising with clinicians and administrative colleagues where appropriate
- Assisting with referrals for all services, including Community Paediatrics, Occupational Therapy and Physiotherapy, amongst others
- Booking appointments for all services and, where applicable, being mindful of the 18-week Referral to Treatment (RTT) pathway
- Liaising with parents and outside agencies to obtain information
- To answer telephones and communicate with all clients in a polite yet efficient manner
- Provide full training where needed to newer members of staff relating to the processes of SPOC such as referrals, appointments, system processes and all other aspects of the role.
- Liaise with multiple clinicians coordinating any multidisciplinary meetings and appointments such as the Communication Disorder Assessment Clinic (CDAC).
- Assisting with managing doctors’ rotas for annual leave, meetings etc.
- To respond to all telephone calls internally and externally, from a variety of services in an efficient manner.
- Liaise where needed with various clinicians and other staff
- Liaise closely with the Team Coordinator, Administration Lead and colleagues junior and senior.
- To undertake such other duties as may be required from time to time and are consistent with the responsibilities of the role.

GCSE English and Maths, Grade C and above, or equivalent qualifications.

Experience within an administrative role or experience of working in a customer service environment.

Excellent communication and interpersonal skills, both verbally and written, to all levels both internally and externally.

Effectively prioritises and coordinates own work alongside work of others

Standard keyboard skills

Ability to use Microsoft Office packages

Work flexibly as part of a proactive team

Excellent time management skills

Ability to use initiative without close supervision.

Good organisational and planning skills

Understanding of good customer care

Self-motivated

Ability to remain calm in a busy environment

Reliable

About The Company
We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As an Administrator, you’ll be part of our valued team at Florence Nightingale Child Development Centre, Harlow.

You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- A competitive salary with group pension.
- Free tea, coffee and milk at your base location.
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
- Access to your wages as you earn them to help cover life’s emergencies and avoi