Medical Receptionist

JOB DESCRIPTION MEDICAL RECEPTIONIST LITTLE LONDON SURGERY RESPONSIBLE TO: The Receptionist is responsible in the first instance to the Reception Team Leader and thereafter to the Practice Manager/Deputy Manager and then to the Partners. PURPOSE OF JOB: The purpose of the Receptionist's job is to ensure that patients are able to access health services including contact/make an appointment to see a doctor in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required. The purpose of the job is also to contribute to maintaining practice administrative systems such as data input, new patient registrations, correspondence, results and repeat prescribing systems. GENERAL The Receptionist will adhere at all times to the practices agreed protocols and procedures, will contribute to updating them as required and will protect patient confidentiality at all times.

HOUSEKEEPING Contribute to keeping the working area and waiting room tidy Load and unload the dishwasher Keep kitchen tidy Ensure all windows are closed and locked securely when leaving the building Internal doors are shut securely at all times TELEPHONES Reception staff will answer the various incoming outside lines into reception and also the internal lines. Check telephone lines switch over automatically from out of hours message in the morning. Handle patients telephoning with an emergency in accordance with the practices protocol. Provide future/on-the-day appointments/telephone advice slots with team members in accordance with practices Access Protocol.

Record patient information accurately and pass it on to appropriate team member for advice/triage including emergencies. Forward calls to team members. Answer patient enquiries. Record and pass on messages.

Assist patients checking the availability of their prescription or with a query. Check telephone lines automatically switch over to out of hours message at the end of working day. Follow manual protocol if telephone lines dont automatically switch over Answer the x directory telephone line throughout the day/evening/extended hours RECEPTION DESK Reception staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately. This will include the following list, which is not exhaustive: Handle patients presenting at reception as an emergency in accordance with the practices protocol.

Provide future/on-the-day appointments in accordance with the practices Access Protocol. Assist patients to check in for their appointments. Process requests for repeat and acute prescriptions. Pass out prescriptions for collection and answer associated queries.

Advise walk-in patients about how to access the service according to patient need. Take requests for repeat prescriptions. Welcome and provide practice information/registration protocol details for patients wishing to register with the practice. Process changes of address/patient details.

Promote patient on line access Promote Friends and Family Test Action pop ups accordingly on patient record screen Record and pass on messages. Chaperone Assist with unlocking and locking the surgery and ensure adherence to security procedures. RECORDS Receptionists will contribute to the updating and maintenance of all patient records. This will include the following.

**The list is not exhaustive**: Update registration and clinical details. Input new patient registration data. Transmit new registration and de-registration data updates to Practitioner Services (registration details and records transfers). Highlight incoming mail for coding.

Provide data for house calls (i-Pad/printed visit summary sheets). Scan incoming correspondence and workflow to correct clinician. Workflow Out of Hours contact details to correct clinician. Workflow incoming results to correct clinician.

Process incoming new patient records including arranging summarisation. Provide printed appointments list for each surgery as a backup in the event that the system is unavailable. Accurately re-file any paper records accessed by clinicians. Repair damaged Lloyd George/A4 records.

File/scan ECGs. MESSAGES Receptionists will accurately record and pass on patient details and the content of the message in accordance with the practices message protocol. PRESCRIPTION REQUESTS Receptionists will take and action requests for repeat prescriptions over the telephone and in person in accordance with the practices Repeat Prescription Protocol. Process GPs requests to amend patients repeat prescribing records in accordance with the practices Repeat Prescription Protocol.

Print repeat and acute prescriptions requested by patients and pass on for signature in accordance with protocol and within agreed timescales. Process electronic prescribing Promote EPS to all patients Direct signed prescriptions in the appropriate direction (pharmacy/post/for collection). CONTACTING PATIENTS Receptionists will contact pati