IT Support Engineer
5 days ago
Covering the East Kent area, the primary role of the 3rd Line IT Support Engineer is to provide Technical support for customer issues that have been escalated to 3rd line, provide pre-sales Technical consultancy, support level 1 and level 2 engineers withtechnical issues as required.
Role responsibilities include IT Project Planning and Delivery, ensuring Projects are planned and documented detailing the costs, income, scope, deliverables, and timescales. Provide resolution to escalated user jobs. Ensuring jobs are kept up-to-date andaccurate, recording the actual time spent on the resolution.
**CORE SKILLS**:Windows Server, Microsoft Exchange, Firewall (Sophos, DrayTek, CISCO), VPN Windows Server, Windows 10, Azure, Office 365 (Excel, PowerPoint, Word, Excel, OneDrive), SharePoint, Network knowledge (Routers, Switches, Wi-Fi etc.),Apple products and support, IT Security
**DESIRABLE -**Previous MSP experience**,**Recognised accreditations (MCP's, CompTIA**,**Apple)
The successful applicant will have a logical, methodical approach to problem solving, good documentation and communication skills, high standards of customer service, ability to work as part of a team, capable of working to SLA's with a passion for continuousprofessional development.
Full driving license required, use of own car and company van for deliveries of hardware.
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