Customer Service Officer

1 week ago

StainesuponThames, United Kingdom membershipbespoke Full time

**Customer Service Officer**

**Accreditation Body**

**Staines, West London - 3 Days Office, 2 Days Home with occasional travel**

**Basic Salary £21,000-£25,000 dependant on experience plus 25 Days Holiday, Pension, Life Assurance, Income Protection, Lifestyle Benefits**

**Permanent Full Time**

Our client a reputable and well-established accreditation body based in West London is currently recruiting for a Customer Service Officer

If you are a customer service advisor, customer service executive, call centre operative ideally for a professional body, chartered institute, trade association, membership body, university, awarding body, training company, further education, higher education,corporate, subscriptions or similar we would love to hear from you.

**The Role**

To provide administrative and logistics support to the accreditation sections for defined customer and/or assessment managers and to process administration tasks defined by the accreditation cycle at a pace, quality and efficiency to exceed customer andinternal expectations and KPIs

To progress defined administration tasks to completion in support of the accreditation cycle and in line with internal processes providing an efficient and professional service to customers. Tasks to include but not limited to:
Assessment Visit Coordination and Booking;
Liaison between Customers, Assessment Managers and Contracted Assessor & Experts;
Processing or Pre and Post Visit Documentation;
Hotel and Travel Bookings;
To provide a point of contact for customers and external enquirers, taking ownership of enquiries and responding with relevant information, ensuring high quality customer service is delivered and a customer orientated culture is maintained throughout

To actively monitor, progress and resolve key processes associated with the accreditation cycle and take effective action to resolve any overdue items through collaboration and liaison with relevant parties.

To coordinate with other members of staff to ensure continuous operational cover and therefore, consistency of operations at all times.

To maintain accurate and up to date internal records, files and databases to ensure efficient retrieval of information.

To provide support in the arrangement and execution of internal and external meetings, conferences and training courses.

To process any additional tasks, as agreed with Line Manager, in an efficient and timely manner in line with internal processes.

**The Person**

If you are a customer service advisor, customer service executive, call centre operative ideally for a professional body, chartered institute, trade association, membership body, university, awarding body, training company, further education, higher education,corporate, subscriptions or similar we would love to hear from you.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

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