Home Care Consultant

6 days ago

Clyst Saint Mary, United Kingdom Home Instead Full time

Company Description

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award-winning training, and an excellent reputation we are immensely proud of the quality of care we provide.

**Job Description**:
**Job Purpose**

Successfully coordinate all activities relating to new client acquisition, business development and client support services.

**The Role**
- Responsible for taking all initial enquires with prospective clients and their families
- Undertake consultation with new clients, complete care needs assessments and complete all new client paperwork as required.
- Create client care plans and assist with digital care planning.
- Successfully schedule new client packages to start in a timely manner with suitably matched Care Professionals and liaison with the care management team that oversee care.
- Conduct client and Care Professionals introductions.
- Complete and review all care planning documentation over a 12-week period prior to smooth handover to the Care Management team.
- Build and maintain positive relationships with potential new clients, their families and other professionals involved in their care.
- Continually deliver a message that reflects our mission, vision and values and delivers our value proposition.
- Share the Company’s commitment to providing the highest quality service to our clients and our team of Care Professionals.
- Manage own time effectively, prioritising critical tasks and adapting to the changing needs of the business and reacting to new needs or challenges in an effective manner.
- Maintain accurate records of all sales, client activities and referral partners, including care consultations and follow up activities.
- Actively raise Home Instead’s profile in the community and support the marketing team with any marketing activities.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy in respect of employment and service delivery.
- Participate in shared on-call duties as required.

Any other duties as directed by your line manager

**Qualifications**:
**Essential Criteria**
- Experience building relationships both face to face and virtually
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Good communication skills with the ability to build rapport quickly.
- Good working knowledge of IT systems with experience in Microsoft Office and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
- Must have a full driving licence and means of transport if required within the territory to visit clients.
- Strong organisational and prioritisation skills.
- Self-motivated with the ability to work independently, use initiative and be resilient.
- Be organised and flexible to meet the needs of the business.

Additional Information

Home Instead Exeter and East Devon are not able to offer sponsorship to applicants from outside of the UK, at present.

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