Senior Communications Consultant Customer Marketing

**Salary**: Competitive depending on experience plus bonus & benefits

**Job Type**: Permanent

Contact Number: 0131 245 1000

We have an incredible opportunity to join us here at Phoenix Group as a Senior Communications Consultant to join our Marketing Team.

**Who are we?**

We want to be the best place that any of our colleagues have ever worked.

We are the UK’s largest long-term savings and retirement business with c.13 million customers and c.£300 billion of assets under administration. As a market leader and FTSE100 organisation, we understand that our scale and expertise means that we have a key role to play for our customers, colleagues and our communities to help as many people as possible secure a life of possibilities. We are tackling key environmental and social issues such as transitioning our portfolio to net zero by 2050 - but we’re not done yet.

We’ve seen huge growth and change, and this means there is enormous opportunity for our 7,000 colleagues to grow alongside us.

**Flexible working**

You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process.

**We want to hire the whole version of you.**

We are committed to ensuring that everyone feels accepted and safe at work, and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, disability, sexual orientation, religion, ethnicity, socioeconomic background or anything else. Whether it’s joining one of our internal employee networks, being an ally, taking positive action or simply being there to listen, everyone at Phoenix is valued and respected.

If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know so we can help you to be the best version of yourself.

**The role**

Developing campaigns and regular customer activity is a critical part of our engagement strategy, helping our customers understand more about their pension and helping them to build the retirement they want. You’ll work across a wide variety of stakeholders, including Digital, Proposition and Content teams, and you’ll develop and deliver some of our key engagement campaigns. Planning and measurement are central to this role - supporting our campaign planning processes and making sure that we prioritise activity effectively helps to make sure we’re always giving our customers the information and material they need.

Measurement is very important - building measurement and testing into our campaign development process is key, along with testing content and responses from different audiences to develop our longer term strategy.

**What are we looking for?**

We’re looking for a bright spark - someone who’s passionate about Marketing and communications, and who has already proven that they’re highly skilled in campaign planning and execution.

You’ll be someone who loves the detail - loves understanding our customers and what they’re looking for, and loves developing strong campaigns that deliver clear, measurable results.

You’ll be highly creative, but also highly analytical - able to interrogate and understand both the data we use to build our campaigns, and what the results are telling us.

We’re looking for someone with great attention to detail when it comes to campaign delivery - someone who’ll manage timescales and budget expertly, and who is always looking for ways we can improve how we work.

You’ll love working across a big organisation with lots of different stakeholders, and you’ll thrive on discussion and debate, confidently putting across your views to drive truly collaborative work.

**Why choose us?**

Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.

Sound good? If you are ready to help us make Phoenix the best place you’ve ever worked, we’d love to hear from you.
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