Quality Assurance Supervisor

A fantastic opportunity has arisen within Jacksons for a Quality Assurance Supervisor to join our team.

**Job Summary**:
To supervise the quality assurance team in their day to day tasks and develop compliance and quality innovations.

**Key Areas of Responsibility**:

- Maintenance of current compliance activity_
- TACCP
- HACCP
- Complaint investigations & customer complaint responses.
- Trend analysis and reporting
- GMP audits
- Process audits
- Core task analysis and setting (trending and KPI driven result based)
- Policies, procedures, WI and forms
- Allergen management
- Root cause analysis
- KPI innovations
- Product set up systems
- Customer and supplier communication
- Enhancement or innovation of the compliance operation_
- Influence continuous improvement of factory standards to drive down customer non-conformances.
- Quality management techniques
- Recipe management systems
- Process management
- Policies, procedures, WI and forms
- Concept to launch awareness.
- Management review and report data collation
- New ways of working and change management.

**Job Commitments**:

- Monday - Friday working 8 hours per day.

**About you, you will**:

- Present information to groups, influence and manage responses.
- Be flexible in your working pattern to cover the possibility of working at any time during a 7 day / 24 hour period to suit the task.
- Provide challenge, analysis, investigation and development of compliance mechanisms.
- Liaise with multiple departments on site to achieve the goal of the task.
- Communicate effectively and clearly at all levels.
- Follow site communication and control mechanisms e.g. change management protocols.
- Challenging, but professional.
- Calm and measured.
- Thorough and thoughtful.
- Resourceful and self-driven.
- Meet our cultural aspirations.
- Demonstrate leadership skills.
- Be great at organizing and ensuring priorities are recognized and met.
- Have the ability to form strong proactive working relationships across your contact group.
- Be able to influence without full authority

**Those who know you would describe you as**:

- Dependable, considered, influencing
- Energized and charismatic
- Passionate
- Knowledgeable
- Sense of humour, a real people person
- Ambitious but first and foremost of the business
- Someone who enjoys being part of a winning team, that keeps on winning
- Honest

**Qualifications & Experience**:

- Experience of working in a technical or quality position in a manufacturing environment.
- Food safety level 3 or above
- HACCP Level 3 (must be achieved in first 12 months if not currently held).
- Auditing qualification (must be achieved in first 12 months if not currently held).

**A little bit about us and our history**

Jacksons is part of William Jackson Food Group, a sixth generation family business founded by William Jackson when he opened his first shop in Hull in September 1851. Today we have a portfolio of five food businesses in distinct, yet complimentary market areas, employing over 2,000 people.

We have occupied the current site in Hull since 1907 and we now have 3 bread plants in our main bakery. We recently developed a second bakery, also at our site in Hull, which specialises in premium quality roll production.

We specialise in the supply of bread and other carriers to the sandwich manufacturers, foodservice and export channels, and in 2012 we launched our consumer facing brand “Jackson’s of Yorkshire”.

In 2018 we opened a brand-new site in Corby, Northamptonshire - one of the largest investments our Group has ever made - and this will allow us to realise our ambition of being the best at what we do.

**Business Values**

You will live and breathe our 5 business values in everything that you do. You will inspire our colleagues to demonstrate our values in their every day working lives, and you will challenge any behaviors that you feel contravene our values.
- **Passion** - Since 1851, we’ve been passionate about ensuring that every loaf we make is baked to perfection. We’re passionate about our bread and about Jacksons, and we take responsibility and try our hardest every day.
- **Ambition** - We never lose sight of our history but understand we need to be bold and ambitious to be successful in the future. We’re not afraid of trying new things, and we quickly learn from our mistakes.
- **Care**:

- We look after each other. We’re friendly and welcoming - everyone feels a part of the team. Together with our shareholders, we care about our business and our future, we are frugal and spend wisely. Our local communities matter too, and we play our part in making them a better place to live.
- **Grounded**:

- We create the best bread, deliver great service and celebrate our team’s success. We are exceptionally proud of what we do but never arrogant. Down to earth is how you’ll find us.
- **Expert** - We strive to be the best at what we do, from baking great bread, to delivering great service. We use o