Physical Security Officer

**Details**:
**Reference number**:

- 426451

**Salary**:

- £26,750 - £30,750
- National pay locations: Liverpool £26,750
London pay locations: Croydon £30,750

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- HO - Chief Operating Officer Group

**Type of role**:

- Administration / Corporate Support

**Working pattern**:

- Full-time

**Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Croydon, Liverpool

**About the job**:
**Job summary**:
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

The Chief Operating Officer Group works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities. The group is comprised of different teams and professional functions, including Commercial, Finance, People, Portfolio and Project Delivery, Security, Estates and Information and Digital, Data and Technology.

**Job description**:
**Key Responsibilities**:

- Maintain effective oversight of the joint Pass Enquiries inbox, ensuring queries are resolved within service level agreements (SLAs).
- Provide administrative support to the wider Physical Security Team. Answer telephone calls and respond to various pass, access and security-related questions. Handle incoming post.
- Process access control requests across the Home Office estate.
- This list of duties is not exhaustive, and you may be required to undertake other tasks appropriate to the grade of the post.

**Working Pattern**

Due to the business requirements of this role, it is only available on a full-time basis.

**Training**

Full training will be provided on the Home Office-specific systems and processes used in this role. You’ll receive guidance and support to ensure you’re confident and competent in all aspects of the position.

**Person specification**:
**Essential criteria**

We are seeking a motivated individual who can demonstrate:

- Strong written and verbal communication skills, with confidence in engaging with staff at all levels.
- Ability to work at pace in a busy office environment.
- Flexibility and multitasking skills, with the ability to manage conflicting priorities.
- Proficiency in Microsoft Office 365, including Outlook, Excel, Word, and PowerPoint.

**Desirable criteria**
- Attention to detail and accuracy when handling sensitive information.
- Good organisational skills and ability to manage multiple tasks and strong communication skills.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
- Making Effective Decisions

**Benefits**:
In addition to your salary, a career with the Home Office offers a range of benefits, including:

- A Civil Service pension with an employer contribution of 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service to 30 days.
- Eight days of public holidays, plus one additional privilege day.
- See more of our benefits on our careers website.

**Things you need to know**:
**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
- Application - by **17th September 2025.**
- CV.
- A Personal Statement) (maximum 500 words).
- Evidence of the Lead Behaviour Making Effective Decisions (maximum of 250 words).

Your CV should consist of your **career history, qualifications and skills/experience**, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

2. Sift - week commencing **22nd September 2025.**

The sift will be held on the Personal Statement, lead behaviour Making Effective Decisions and the CV.

3. Interview - week commencing **13th October 2025.**

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions.

The interview will take place via video, using Microsoft Teams.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

**Artificial Intelligence**