Field Support Agent

1 week ago

Canterbury, United Kingdom Foodhub Full time

**Start date: Immediately**

**Contract type: Permanent**

**Salary & benefits: Basic Salary + car scheme/fuel card, phone, tablet, pension**

**About Us**

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. With a 0% commission model and using the latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands.

We are in hyper-growth mode right now and working very hard to support restaurant partners who need orders without giving away all their profits. Our products speak for themselves and with 20,000 restaurant partners across three continents already, our aim for 2021 is to double that to 40,000. The time for our sector is now, and we are therefore looking for experienced Field Support Executives to join our Sales team.

**Responsibilities**:

- Liaising with customers to troubleshoot and diagnose issues remotely
- Answering calls out of hours on a rota basis
- Training external or internal users of all levels to use our software and systems
- Provide IT technical support and assistance to group employees.
- Selling merchandise and other products to existing clients.
- Excellent communication and customer-facing skills.
- Self-motivated, able to use own initiative and confidence to question.
- Effective team worker and able to deal and work with people of all levels.
- Proactive with good problem-solving skills.
- Excellent organisation and time management skills to meet set targets and deadlines
- Working collaboratively with internal technical and project teams to solve customer issues

**Desired**:

- Previous experience in working within Restaurant and Fast-Food industries
- Previous experience of IT systems
- Qualifications: Any relevant qualifications or experience covering the above will be taken into account.
- Willing to Work from Sunday to Thursday from 2.00 pm to 11.00 pm.
- **Should have a Car and a Valid Driving licence.**

**Benefits**:

- 33 days holiday (inclusive of Bank Holidays)
- Holiday Exchange scheme with the option to buy or sell 5 days of holiday per year
- Guaranteed Birthday off each year
- Phone & Technology discount purchasing scheme*
- Cycle to Work Scheme*
- Car leasing scheme*
- Discounted health screening
- Employee Assistance Programme
- Discounted Health screening
- Discount Portal with up to 30% selected restaurants, entertainment venues etc
- Fully funded accredited training to support your development and growth within the business.
- Upon 1 years of service and meeting a performance criteria

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Application question(s):

- Any prior experience working with Restaurants or Takeaways?
- Do you have a car and Valid Driving Licence?

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)

**Language**:

- Any other languages other than English (preferred)

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