Bar Team Leader

**Bar Team Leader**

**£11.87 per hour**

**Part time 20 hours per week - 2 x 10 hour shifts**

**We have an exciting opportunity to work as part of the Commercial Team at Hull University Students' Union (HUSU) working as a Bar Team Leader for Wetherspoon at Sanctuary and Asylum.**

**The position is part-time, and shifts will be on a rota basis with the expectation of working across our opening times which include early starts, late finishes and weekends.**

**About Us**

Hull University Students Unionis a Charity, with a large trading subsidiary which included SPAR and JDWetherspoon; our primary purposes are:

- Advancement of education, promoting the interests and welfare of students during study and representing, supporting and advising students.
- Being the recognised representative channel between students and the University of Hull and other representative bodies.
- Providing social, cultural sporting, recreational activities, and forums for discussions and debate for the personal development of its students.

OurTrading Subsidiary provides a range of services for students including, aSupermarket, a pub, a nightclub, coffee and food outlets.

**OurValues**:
**Inclusive** We activelysupport Equality and Diversity we adapt our services to reflect and meet theevolving needs of our members.

**Innovative** We look to the futureseeking new opportunities, collaborations and partnerships; we are imaginative,creative and progressive

**Positive** We continually work toimprove your Union, we are confident, optimistic and solution focused.

**Fun** We focus on making yourtime at University as enjoyable as possible.

**Supportive **We listen, look out for yourbest interests and make sure your voice is heard.

Reports to; Bars General Manager

Direct / Indirect reports: N/A

**About the Role**

The Bar Team Leader role is essential in ensuring our customers receive a first-class service and it will give you the chance to use your excellent customer service skills along with your ability to motivate and support others. The key responsibilities are:

- Deliver excellent customer service at all times.
- Supervise and organise a small team of bar associates in line with all HUSU bars & JD Wetherspoon processes.
- Serve and present beverages, quickly and efficiently, meeting our standards
- Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times
- Keep up to date with current promotions and new products
- Make customers aware of offers on our great food and drink range
- Speak to customers to ensure that they are satisfied with their meals
- Deal with customer complaints in a professional manner
- Deal with deliveries and report any loss or damages to the duty manager
- Assist in keeping wastage to a minimum by the correct pouring and measurement of products
- Maintain personal knowledge by completing online and in-house training
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office

**About You**

**Essential**
- 5 GCSE level/equivalent grade C and above including English and Maths
- have proof of right to work in the UK
- have a UK bank account in your own name
- be able to converse in English
- have a fixed place of residence and live within a reasonable travelling distance of the pub

**Experience**
- Experience working within a fast-paced bar environment
- Experience supervising and leading a small team

**Customer focus**
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers

**Drive**
- Be confident and self-motivated
- Demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised in a busy environment
- Be able to prioritise duties

**Personal Integrity**
- Be honest and reliable
- Be trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times

**Team Work**
- Always be a good team player
- Build and maintain good team relationships with all team members
- Confidently ensure the team are aware of all internal processes when on shift
- Work together with the team to ensure that the pub is the best it can be
- Be willing to take on jobs to balance the team workload whilst having the ability to delegate tasks to others
- Be able to communicate well with people of all levels

**Developing self and others**
- Be motivated to learn and develop self
- Seek feedback and invest time in personal development
- Supervise, train and develop others
- Support, encourage and motivate others
- Coach, guide and give feedback to others

**Managing Change**
- Welcome and embrace change, with a positive attitude
- Understand the need for change
- Look for opportu