Bar Shift Leader

**Reference**:

- HUSU005

**Campus**:

- Hull

**Faculty/Area**:

- Hull University Student Union

**School/Department**:

- Hull University Student Union

**Subject Group/Team**:

- Student Union (HUU)

**Salary**:

- £25,473 - £27,032

**Post Type**:

- Full Time

**Closing Date**:

- Sunday 08 June 2025

We're looking for an energetic, hands-on Bar Shift Leader to join our vibrant Wetherspoon franchise right in the heart of the student union. Shifts will be on a rota basis with the expectation of working across our opening times which include late finishes and weekends. With potentially no trading between Christmas and New Year and greater flexibility for holidays during the quieter spring and summer months, this is a rare opportunity to be part of a buzzing bar scene and enjoy a healthier work-life balance. If you're passionate about great service, leading by example, and love the energy of a student crowd, this could be your next great move.

A little bit about us

Hull University Students’ Union is a Charity, with a large Commercial subsidiary; our primary purposes are:
Advancement of education, promoting the interests and welfare of students during study and representing, supporting and advising students.

Being the recognised representative channel between students and the University of Hull and other representative bodies.

Providing social, cultural sporting, recreational activities, and forums for discussions and debate for the personal development of its students.

Our Commercial Subsidiary provides a range of services for students including, a Supermarket, a pub, a nightclub, coffee and food outlets.

Our Values:
Inclusive - We actively support Equality and Diversity we adapt our services to reflect and meet the evolving needs of our members.

Innovative - We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive

Positive - We continually work to improve your Union, we are confident, optimistic and solution focused.

Fun - We focus on making your time at University as enjoyable as possible.

Supportive - We listen, look out for your best interests and make sure your voice is heard.

About the Role

The Bar Shift Leader role is essential in ensuring our customers receive a first-class service and demonstrate your excellent customer service skills along with your proven ability to motivate, supervise and support others. The key responsibilities are
- Deliver excellent customer service at all times
- Serve and present beverages, quickly and efficiently, meeting our standards
- Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times
- Keep up to date with current promotions and new products
- Make customers aware of offers on our great food and drink range
- Speak to customers to ensure that they are satisfied with their meals
- Deal with customer complaints in a professional manner
- Deal with deliveries and report and loss or damages to the duty manager
- Assist in keeping wastage to a minimum by the correct pouring and measurement of products
- Maintain personal knowledge by completing in-house training and workbooks
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office

Number of:

- direct reports: These include Bar Associates and Service Leaders.
- indirect reports: These include Kitchen Associates and Service Leaders.

Budget responsibility
- direct budget: As allocated by the Bars General Manager.
- indirect budget: Bars annual budget.

About You

Essential

Qualifications & Training
- 5 GCSE level/equivalent grade C and above, including English and Maths.

Experience
- Experience working within a fast-paced bar environment
- Experience supervising and leading a small team

Skills/Ability/Knowledge

Customer focus
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers

Drive
- Be confident and self-motivated
- Demonstrate a passionate commitment to the business
- Welcome and embrace change with a positive attitude
- Be able to work unsupervised in a busy environment
- Be able to prioritise duties

Personal integrity
- Be honest and reliable
- Be trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times

Team work
- Always be a good team player
- Build and maintain good relationships with all team members
- Work together with the team to ensure that the pub is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels

Developing self and others
- Be motivated to learn and develop self
- Seek feedback and invest time in personal development
- Supervise, tra