Administrator

2 weeks ago

Sutton, United Kingdom The Royal Marsden NHS Foundation Trust Full time

To be responsible for providing reception, administration and customer service for all patients and relatives attending the Private Care Outpatient Department. The post holder will be working closely with the multi-disciplinary team, including nursing staff, medical staff, allied health professionals and other clerical staff both within the Private Care units and throughout the rest of the Trust.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

To work closely with all levels of medical/nursing, clinical support and administration staff to ensure a high level of communication is maintained and a seamless patient pathway.

To liaise with the Private Care Accounts team with regards to financial status of each patient attending clinic, ensuring all patients flagged for payment or registration are directed to the Private Care Centre prior to their appointment or procedure. Ensure that patients without funding in place are not called through for a consultation until the funding is resolved.

To ensure embassy sponsored patients are covered with an authorisation card for any appointment, blood test, procedure and diagnostic.

To liaise directly with the international team for any urgent/emergency bookings requested by consultants, nursing staff or the patient in a timely manner to ensure authorisation is requested for payment.

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