Associate, Lead System

About the role
We have an exciting opportunity for an individual to join our Liverpool FC team as an Associate, Lead System & BI Administrator.

This is a pivotal role supporting the development and optimisation of business-critical systems and data infrastructure, with a particular focus on financial reporting, data warehousing, business intelligence dashboards, and maintaining the retail integration with the Club’s data warehouse. You will lead the configuration, integration, and continuous improvement of systems including NetSuite, Alumio (iPaaS), and WFX (PLM), ensuring the organisation's data landscape enables accurate, actionable insight and operational efficiency across both internal retail functions and wider business departments.

**What will you be doing?**

System Administration and Support:

- Manage and support Alumio (iPaaS), NetSuite, and WFX PLM systems by administering and maintaining their configuration.
- Perform system upgrades, patches, and troubleshooting to ensure optimal performance and reliability.
- Coordinate with business units to implement new features or adjustments.
- Monitor system performance using tools like Datadog.
- Proactively identify and resolve issues to minimise downtime and ensure system stability.
- Provide technical support for product owners & wider business stakeholders, addressing issues and queries.
- Develop and deliver training materials and sessions to ensure users are proficient with the systems.

System Development:

- Own the development of a best-in-class back-office tech stack.
- Manage APIs and data integrations to ensure seamless communication across all systems.
- Ensure seamless data flow and consistency across systems, including maintaining the retail integration with the Club’s data warehouse.
- Adhere to cybersecurity best practices and data privacy regulations.
- Work closely with internal stakeholders including Finance, Tax, Membership/Loyalty and Fan Service to support cross-functional integration.
- Drive digital innovation to support business growth and improve system performance.
- Collaborate with third-party development/integration partners, including ERP, commerce middleware, EPOS, data warehouse, and system integrators.
- Continuously improve current systems and manage user testing cycles end-to-end.
- Oversee testing of new and existing developments, analysing outcomes and ensuring resolution.
- Create and document internal best practices across all aspects of system development and optimisation.

Business Reporting:

- Develop, maintain, and optimise robust BI dashboards and detailed financial reports using SQL, Power BI, and other reporting tools.
- Deliver comprehensive insights across business functions including eCommerce, Retail, Finance, Tax, Marketing, and Licensing.
- Ensure data accuracy, consistency, and clarity in all reporting outputs.
- Translate stakeholder requirements into clear data models and reporting frameworks.
- Contribute to the strategic planning and rollout of new reporting solutions and enhancements.

Data Management:

- Maintain and optimise data warehousing infrastructure, ensuring high data integrity, accessibility, and scalability.
- Ensure robust connectivity between retail systems and the Club’s data warehouse to support accurate, real-time reporting and analytics.
- Implement and uphold data governance standards and data quality controls.
- Align data architecture and management practices with overall business strategy in collaboration with the Senior Manager, Back Office Development.

Performance & Monitoring:

- Maintain system performance monitoring tools and proactively address reliability issues.
- Ensure uptime of key systems across retail operations, including the Distribution Centre, supporting both in and out of hours.
- Deliver standard operating procedures for stock management and system-led processes.

Continuous Improvement:

- Identify and implement enhancements in reporting processes, dashboards, and system performance.
- Develop and manage data tables and warehousing to support advanced retail analytics.
- Deliver custom analysis to meet business demands, particularly in areas such as forecasting, Tax/VAT, and financial planning.
- Manage end-to-end testing and quality assurance of all new reporting tools and dashboards.
- Share and embed best practices in reporting and data analysis throughout the business.

Project Management:

- Use Agile methodologies and project management tools like Jira and Asana to deliver system and reporting initiatives on time and within scope.
- Manage timelines, budgets, risks, and cross-team dependencies.
- Foster a high-performing, agile culture across internal teams and third-party partners.

General:

- Work closely with senior management across Merchandise, Retail operations/finance, Retail Product Management & Trading to align system capabilities with commercial goals.
- Provide escalation support and act as a key stakeholder in maintaining sales ch