Operations Controller

4 days ago

Basildon, United Kingdom Pursuit Resources Group Full time

**Operations Controller**

**Basildon**

**Up to £27k per annum**

**Permanent**

**Mon-Fri Hybrid role (2 Days Home/3 Days Office)**

**1 in 4 weekends (will be working from home)**

**Purpose of Position**:
**Key Responsibilities**:

- To liaise with Regional Managers, Team Leaders, and engineers daily and assist with the management of their workload and activity.
- Ensure that all jobs/appointments scheduled for that day have an engineer provisioned to attend and are attended within the agreed response time.
- Send a tour plan to the relevant team leader each afternoon with the following days routes so they can sanity check the route and agree.
- Provide daily reports to the Sales and Service Support Manager and the relevant Account Manager on call misses for the following day.
- Ensuring that customers are advised about calls that will be missed once a commitment is made and that the customer management portal is updated accordingly.
- Ensure ownership for escalations and the customer is kept informed always of progress.
- Provide weekly reports to the Sales and Service Support Manager on overall Region KPI's and available capacity for the following weeks.
- Managing the overdue calls/backlog daily.
- Liaise with engineers and Regional Managers to ensure that any calls that are becoming difficult to resolve or have had multiple engineer visits, are completed
- Providing administration support to the Regional Manager and Sales and Service Support Manager
- Ensuring incoming calls and the shared inbox is constantly managed and any escalations or complaints are handled and managed through to resolution.

**Background & Skill**:

- Excellent Administration Skills
- Strong communication skills - both verbal and written
- Excellent organisational skills - able to prioritise and multitask effectively and work to tight deadlines
- Able to work constructively in a team
- Flexible and adaptable approach to work and with hours
- Knowledge of working with the MS Office Suite, particularly Excel and Word
- Ability to negotiate, influence and make decisions

  • Controller

    2 weeks ago

    Basildon, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Controller** **LOCATION: Eastgate Shopping centre, Basildon** **HOURS: 42 hours per week** **SALARY: £28,850.6 per annum** **SHIFT PATTERN: 3 on 3 off days plus cover nights** **OVERVIEW OF JOB DESCRIPTION** We are looking for a CCTV Controller who is a team player who is flexible, proactive and has report writing...

  • Controls Engineer

    4 weeks ago

    Basildon, United Kingdom Ntwrx Full time

    Job Specification: Controls Engineer Medical Devices (Essex)Job Title: Controls EngineerLocation: Essex (with occasional travel to UK/EU manufacturing partners)Employment Type: Full-time, PermanentDepartment: Automation & Controls / Manufacturing EngineeringOverviewOur client, a leading innovator in the medical devices sector, is seeking a highly capable...

  • Controls Engineer

    4 weeks ago

    Basildon, United Kingdom Future Engineering Careers Full time

    Controls EngineerBasildon £40,000 - £50,000 basic + Bonus (5 - 8k on top) + Overtime + Training and Development + Progression + International Travel + Private Medical Care + Holidays + MORE! Launch your career as an Controls Engineer in a company that's passionate about technical progression and committed to developing its people. You'll be working...

  • Controls Engineer

    2 weeks ago

    Basildon, United Kingdom Future Engineering Recruitment Ltd Full time

    Controls Engineer Basildon £40,000 - £50,000 basic + Bonus (5 - 8k on top) + Overtime + Training and Development + Progression + International Travel + Private Medical Care + Holidays + MORE! Launch your career as an Controls Engineer in a company that's passionate about technical progression and committed to developing its people. You'll be working...

  • Operations Controller

    2 weeks ago

    Basildon, United Kingdom Gilbarco Full time

    Gilbarco Veeder-Root is the world leader in refueling and payment solutions for forecourts. Providing and installing tank equipment, pumps, EV chargers, sales, and monitoring systems, we also ensure these are maintained and managed for our customers. We are currently recruiting for an Operations Controller, who will schedule the work of our Service...

  • 3D Controls Specialist

    2 weeks ago

    Basildon, United Kingdom Blackwell Earthmoving Limited Full time

    Location: Lower Thames Crossing Salary: Market Related according to experience Contract Type: Permanent BonusLodgingLife Insurance + Private Medical About the Role At Blackwell Earthmoving Limited, part of the Hargreaves Services Plc., we deliver large-scale bulk earthworks, soil stabilisation, and land restoration with precision and expertise. As a trusted...

  • Financial Controller

    4 weeks ago

    Basildon, United Kingdom City Plumbing Careers Full time

    #BelongWithUs Come and join us as a customer focused and results driven Financial Controller and be part of a hugely successful and friendly team. The Role: As a Financial Controller, youll provide excellent analytical and reporting information to deliver the best commercial decisions. The Finance BP will take ownership of areas such as business partnering,...

  • Hire Controller

    2 weeks ago

    Basildon, United Kingdom Kemp Recruitment Full time

    **Job Role: Hire Controller** **Rota : Monday - Friday - DAYS** **Salary: £30,000 - £35,000** My client, a large Tool / Plant / Powered Access hire company operating Nationwide, are looking for a Hire Desk Controller to join their team. **The role of Hire Controller in brief**: Checking availability of machines and ensuring that machine statuses are...

  • 3D Controls Specialist

    2 weeks ago

    Basildon, United Kingdom Blackwell Earthmoving Limited Full time

    Role Title: 3D Machine Controls & Modelling Specialist Location: Lower Thames CrossingSalary: Market Related according to experienceContract Type: Permanent Benefits:Bonus Car Allowance Lodging Life Insurance + Private Medical About the RoleAt Blackwell Earthmoving Limited, part of the Hargreaves Services Plc., we deliver large-scale bulk earthworks, soil...

  • 3D Controls Specialist

    2 weeks ago

    Basildon, United Kingdom Blackwell Earthmoving Limited Full time

    Role Title: 3D Machine Controls & Modelling Specialist Location: Lower Thames CrossingSalary: Market Related according to experienceContract Type: Permanent Benefits:Bonus Car Allowance Lodging Life Insurance + Private Medical About the RoleAt Blackwell Earthmoving Limited, part of the Hargreaves Services Plc., we deliver large-scale bulk earthworks, soil...