First Response Advisor

2 weeks ago

Wavertree, United Kingdom Satchell Moran Solicitors Limited Full time

**Job description**

**The Role**

**First Response Advisor / Legal Assistant**

**Taking instructions from new business enquiries for Housing Disrepair / Civil Action claims.**

**Support fee earning staff and ensure a seamless quality of service for clients.**

**Key responsibilities & duties**:

- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Set up new claims from start to finish before the case is passed over to a Fee Earner.
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
- Make copies of correspondence and other printed material.
- Prepare answers to routine letters.
- Schedule and confirm appointments for clients and staff.
- Set up and maintain electronic filing systems for records, correspondence, and other material.
- Conduct searches to find needed information, using such sources as the Internet.
- Coordinate conferences and meetings.
- Establish work procedures and schedules,
- Learn to operate new office technologies as they are developed and implemented.
- Manage projects, and contribute to committee and team work.
- Order and dispense supplies.
- Ensure that company format policies are followed,.

**Client relations**
- Provide high quality point of contact for all clients
- Develop and maintain good relationships with all clients and other professionals

**Professional standards**
- To work & behave in a professional manner to the highest standards of the profession
- Comply with the policies & procedures in the office manual
- Carry out all duties with integrity and to the best of your ability
- Treat all information about the firm and its clients as confidential

**Personal development**
- Reflect on learning & development goals
- Identify gaps in skills & knowledge
- Attend all appropriate internal & external training

**Person Specification**
- Graduate preferred but not essential
- Computer Literate
- Excellent communication skills (written & verbal)
- Good organisational skills
- A team worker

**Salary: OTE £23,000**

**Salary**: From £19,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Liverpool, L7 9PG: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: BO/FRU

**Job Types**: Full-time, Permanent

**Salary**: From £19,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Wavertree: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: BO/FRU

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